Mary McNeill

Resolved registration challenges to streamline processes and enhance user experience for parents and students.

Facilitated daily support for parents, students, instructors, and schools regarding student registrations.

Guided parents and students in effectively navigating program offerings.

• Coordinated yearly graduation logistics, including site selection, catering, and facility collaboration to ensure a successful event.
• Organized annual two-day conference for 200 staff, managing venue, catering, and breakout sessions to facilitate professional development.
• Developed marketing strategies to promote services and attract customers.
• Oversaw financial planning, budgeting, and expense tracking for sustainability.
• Coordinated vendor relations to secure quality supplies at competitive prices.

• Coordinated comprehensive travel arrangements, ensuring seamless experiences for clients across various destinations.
• Researched and recommended travel packages tailored to client preferences.
• Negotiated rates with hotels, airlines, and other service providers.
• Assisted clients with travel documentation and visa requirements.
• Provided assistance to clients with travel-related inquiries. with travel documentation and visa requirements.
• Managed booking systems and maintained accurate client records.
• Provided dedicated support to clients during travels, addressing and resolving issues promptly.
• Escorted groups on travel itineraries, including Disney World, ensuring smooth transportation and memorable experiences. by plane, bus to and from the hotel, as well as to Cypress Gardens, Disney World, and Sea World. Also, Escorted Motorcoach to Newport Mansions.

• Managed daily operations for travel planning and client services.
• Oversaw staff training programs to enhance customer service skills.
• Coached, mentored and trained team members in order to improve their job performance.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Implemented process improvements to streamline booking procedures.
• Facilitated team meetings to discuss project updates and challenges.
• Coordinated vendor relationships to ensure quality service delivery.
• Collaborated with marketing team on promotional campaigns for travel packages.
• Recruited and hired qualified candidates to fill open positions.