Mary Kay Macali
Celebration
Summary
Detail-oriented and animal-loving professional with experience in order management, client communication and issue resolution. Skilled in processing and tracking orders, troubleshooting concerns and ensuring a seamless customer experience. As the proud owner of two energetic pointers, I’m passionate about canine health and eager to support Real Dog Box’s mission of delivering real, nutritious food.
Overview
20
20
years of professional experience
Work History
Business Owner
Color Drop Digital
04.2020 - Current
- Manage high volume garment decoration facility for local businesses and online platforms.
- Analyze product usage and inventory needs, placing daily orders and communicating with clients/suppliers.
- Provide training and oversight to staff, ensuring accurate and timely production.
- Manage and resolve order delays, substitutions and special requests to maintain client satisfaction.
- Create and maintain a standard pricelist for core product lines and work proactively with suppliers.
- Evaluate monthly cost performance by analyzing invoice and inventory investments and process billing.
Corporate Category Replenishment Analyst
SeaWorld Parks & Entertainment
11.2012 - 09.2020
- Collaborated with planning and park merchandise teams on replenishment needs for assigned categories.
- Processed purchase orders, maintained SKU base, received import orders and processed transfers.
- Communicated with new and existing vendors, discussing net terms, cost of goods and delivery dates.
- Analyzed product performance to identify trends and proactively adjusted inventory and order strategies.
- Monitored product life cycles and made status and promotional changes as needed.
- Handled park inquiries and requests, resolved vendor discrepancies and assisted with reconciling invoices.
Corporate Payroll Associate
SeaWorld Parks & Entertainment
02.2011 - 11.2012
- Assisted in processing payroll for over 25,000 hourly employees across multiple states and jurisdictions.
- Responded to federal and state agencies regarding employee compensation, deductions and garnishments.
- Maintained time and attendance records, including accrual balance and payout.
- Prepared direct deposit returns, off cycle payments, final checks and account reconciliations.
- Responded to all unemployment, benefit and new-hire audits, as well as workers’ compensation claims.
Guest Correspondence
SeaWorld Parks & Entertainment
05.2009 - 02.2011
- Managed data entry and department files, prepared reports, processed financial requests and payments, responded to all e-mails, letters and phone calls, prepared shipments and resolved guest-related issues.
Client Relations Specialist: Group Sales
Pittsburgh Pirates Baseball Club
06.2008 - 04.2009
- Generated revenue through the sale of season ticket plans, group sales, promotions, programs and events.
- Managed multiple projects, including but not limited to season ticket renewal and invoicing.
- Researched league trends and marketing strategies to establish new leads and events/programs.
Marketing Intern
Pittsburgh Steelers Organization
Pittsburgh
08.2005 - 05.2008
Education
Master of Business - Sports Management
Duquesne University
Pittsburgh, PA08.2008
Bachelor of Arts - Communication, Marketing
Waynesburg University
Waynesburg, PA05.2006
Skills
- MMS
- Inventory management
- Order processing
- Client satisfaction
- Effective communication
- Team leadership
- E-commerce management
- Time management
- Verbal and written communication
- Problem solving
- Staff management
- Issue resolution
- Customer relations
- Supply chain management
- Vendor negotiation
- Cost analysis
- Industry trend tracking
- Retail Ideas
- CRM Database
- Microsoft Office
- Google Workspace
References
Available Upon Request
Affiliations
- Family time with my husband, two children, and our two energetic pointers.
Timeline
Business Owner
Color Drop Digital
04.2020 - Current
Corporate Category Replenishment Analyst
SeaWorld Parks & Entertainment
11.2012 - 09.2020
Corporate Payroll Associate
SeaWorld Parks & Entertainment
02.2011 - 11.2012
Guest Correspondence
SeaWorld Parks & Entertainment
05.2009 - 02.2011
Client Relations Specialist: Group Sales
Pittsburgh Pirates Baseball Club
06.2008 - 04.2009
Marketing Intern
Pittsburgh Steelers Organization
08.2005 - 05.2008
Master of Business - Sports Management
Duquesne University
Bachelor of Arts - Communication, Marketing
Waynesburg University
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