Mary Kaye Hanson
De Valls Bluff,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Night Manager
Marathon Gas Station
11.2021 - 08.2023
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Created nightly shift task lists to assign duties to each employee.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Observed and monitored store's security cameras to reduce retail crimes.
- Managed 5 employees in delivering smooth, productive night shift operations.
FT Lead Keyholder
Dollar General Store
08.2022 - 03.2023
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Streamlined store operations by assisting with inventory management, merchandising, and restocking.
- Counted out cash drawers and balanced totals.
- Demonstrated leadership skills in absence of manager; supervised staff members and delegated tasks effectively.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Oversaw team of 3 employees per shift.
Bartender/Crew Trainer
Happy Dayz Bar
11.2016 - 06.2021
- Mixed unique and interesting cocktails for customers, including bar specials.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.
- Skilled at working independently and collaboratively in team environment.
- Trained other employees in customer service, food safety, and performance requirements.
- Trained and mentored 12 new personnel hired to fulfill various roles.
Server/ Grill & Smoker Cook
Smittys Smokehouse
12.2011 - 11.2016
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported needs of 7-person wait staff who attended to specific needs of countless customers daily for Family-owned restaurant with social relevancy and intentionality.
Education
Bachelor of Science - Accounting
Bryant And Stratton College
Getzville, NY05.2026
No Degree - Medical Business Clinical Assistant
National Institute of Technology
Wyoming, MI12.1999
Skills
- Business Administration
- Staff Management
- Sales strategy development
- Vendor Relations
- Customer Relationship Management
- Organizational Skills
- Microsoft Office
- Customer Relations
- Supervision and leadership
- Computer Skills
- Data Management
- Multitasking
Timeline
FT Lead Keyholder
Dollar General Store
08.2022 - 03.2023
Night Manager
Marathon Gas Station
11.2021 - 08.2023
Bartender/Crew Trainer
Happy Dayz Bar
11.2016 - 06.2021
Server/ Grill & Smoker Cook
Smittys Smokehouse
12.2011 - 11.2016
Bachelor of Science - Accounting
Bryant And Stratton College
No Degree - Medical Business Clinical Assistant
National Institute of Technology
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