MARY KERRY CORONA
Carol Stream,IL
Summary
Proven Area Manager at The Corned Beef Factory, adept in customer service and multitasking, enhanced customer satisfaction and led innovative marketing campaigns to significantly boost brand awareness. Highly reliable, with a knack for maintaining professional environments and controlling costs, I excel in driving business goals with strong financial acumen and effective team leadership.
Overview
25
25
years of professional experience
Work History
Bartender
Corona Concepts,Ltd
Bensenville, IL
02.1999 - Current
- Served high customer volumes during special events, nights, and weekends.
- Bassett/Learn to Serve Certification.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
Area Manager
The Corned Beef Factory
West Chicago, IL Woodstock, Il
03.2021 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Public Service Representative
Illinois Sec
Des Plaines, Il Schaumburg, IL
09.2013 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally,
- Received special clearance with The Department of Homeland Security for Undocumented Immigrant processing.
- Training supervisor in implementation of The Real ID program for travel.
- Cashier duties including assignment daily to the financial accounting room. Responsible for daily deposits.
- Certified road examiner including Class 3 CDL trucks.
- Processing any and all drivers/vehicle services in compliance with Illinois Law.
Education
No Degree - General Studies
College of Du Page
Wheaton, ILHigh School Diploma -
William Howard Taft
Chicago, IL05.1983
Skills
- Staff Training and Development
- Operations
- Controlling costs
- Staff Scheduling
- Facility Inspections
Timeline
Area Manager
The Corned Beef Factory
03.2021 - 05.2024
Public Service Representative
Illinois Sec
09.2013 - 04.2022
Bartender
Corona Concepts,Ltd
02.1999 - Current
No Degree - General Studies
College of Du Page
High School Diploma -
William Howard Taft