Mary Kristy Flavell
Umatilla,FL
Summary
Detail-oriented staffing coordinator with a proven track record in interview scheduling, onboarding, and staffing database management. Adept at maintaining compliance and enhancing team collaboration to optimize operational efficiency.
Overview
27
27
years of professional experience
Work History
Staffing Coordinator
North Campus Rehabilitation and Nursing Center
Leesburg, FL
06.2022 - Current
- Scheduled interviews and coordinated onboarding processes for new hires.
- Coordinated staffing schedules for nursing and support staff.
- Managed employee records and updated staffing databases regularly.
- Collaborated with department heads to identify staffing needs and resolve shortages.
- Maintained compliance with labor laws and internal policies regarding staffing practices.
- Communicated effectively with team members to ensure smooth daily operations.
- Coordinated and planned work shift schedules according to availability.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Facilitated orientation sessions for new hires.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Reviewed resumes submitted by applicants against job requirements.
- Kept labor costs and metrics within preset departmental budgets.
Stay at Home Parent
Self
Tavares, Florida
08.2014 - 06.2022
- Organized daily schedules and routines for children's activities and education.
- Managed household budgets, ensuring efficient allocation of resources.
- Facilitated communication with teachers regarding children's progress and needs.
- Developed meal plans that prioritized nutrition and dietary needs of family members.
- Coordinated extracurricular activities, fostering social development and teamwork skills.
- Implemented discipline strategies to encourage positive behavior and responsibility.
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Maintained organized and clean classroom and play areas.
- Dressed children and changed diapers.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Medical Records Clerk
Cardiovascular Associates
Tavares, Florida
03.2012 - 08.2014
- Maintained accurate patient records in compliance with healthcare regulations.
- Processed medical data using electronic health record systems efficiently.
- Organized and filed patient documents for easy retrieval and reference.
- Collaborated with healthcare staff to ensure data integrity and confidentiality.
- Reviewed records for completeness and updated information as necessary.
- Responded to requests for medical records from patients and authorized parties promptly.
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned incoming documentation.
- Organized patient charts, gathering medical histories, lab results and consents.
- Maintained a secure filing system for confidential documents.
- Scanned and validated medical records for upload.
- Entered data into electronic health record systems.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Updated patient files with new medical information as needed.
- Scanned paper records into digital format.
- Kept department clean, organized and professional.
- Tracked and processed release of information requests.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Processed and invoiced records requests from patients, providers and third parties.
- Reviewed patient charts for accuracy and completeness.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Monitored compliance with state and federal regulations regarding release of information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Purged outdated files.
- Observed confidentiality and safeguarded all patient-related information.
- Supported administration staff with records requests to support patient care.
- Assisted in the development of policies and procedures related to the maintenance of accurate medical records.
Lead Customer Service Representative
Utility Services of Alaska
Fairbanks, Alaska
06.2009 - 03.2012
- Led a team in resolving customer inquiries and issues effectively.
- Trained new representatives on customer service protocols and systems.
- Developed training materials to improve team knowledge and skills.
- Streamlined processes to enhance customer interaction efficiency.
- Collaborated with management to implement service improvement strategies.
- Monitored team performance and provided constructive feedback regularly.
- Assisted in managing escalated customer complaints with professionalism.
- Maintained accurate records of customer interactions for future reference.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Performed root cause analysis on recurring customer service problems.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to customer service representatives.
- Directed inbound calls in phone queues to improve call flow.
- Identified opportunities to enhance customer satisfaction levels through process improvements.
- Developed strategies to improve the overall quality of customer experience.
- Managed key account service, providing exceptional support to foster loyalty and retention.
- Coordinated with other departments to ensure a smooth workflow across all channels of communication.
- Processed customer account changes with proprietary software.
- Participated in cross functional meetings to discuss upcoming initiatives related to customer service.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Analyzed customer feedback surveys and implemented changes accordingly.
- Provided assistance with the implementation of new customer service technologies.
- Ensured compliance with applicable laws, regulations and organizational policies.
- Handled inquiries from customers regarding product information or services offered.
After hours dispatcher
Sprint
Leesburg, FL
06.1999 - 06.2009
- Coordinated daily dispatch operations for efficient service delivery.
- Managed communication between drivers and clients to ensure timely updates.
- Monitored vehicle locations and status throughout shifts for accountability.
- Handled incoming service requests and prioritized based on urgency.
- Trained new dispatchers on systems, procedures, and best practices.
- Collaborated with management to improve workflow efficiency and service quality.
- Resolved conflicts and addressed issues between drivers and customers promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Verified driver credentials prior to assigning them a route or task.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Recorded results of service calls to create report summaries for senior management.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Prepared daily work and run schedules.
- Received or prepared work orders.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Addressed questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Oversaw communications within assigned territories.
- Arranged for repairs to restore service and schedules.
- Mentored junior team members and managed employee relationships.
- Ordered supplies or equipment to issue to personnel.
Education
High School Diploma -
Umatilla High
Umatilla, Florida05-1998
Some College (No Degree) - AA
Lake Sumter Community College
Leesburg, FloridaSkills
- Interview scheduling
- Onboarding coordination
- Staffing database management
- Labor law compliance
- Employee timekeeping
- Staff collaboration
Timeline
Staffing Coordinator
North Campus Rehabilitation and Nursing Center
06.2022 - Current
Stay at Home Parent
Self
08.2014 - 06.2022
Medical Records Clerk
Cardiovascular Associates
03.2012 - 08.2014
Lead Customer Service Representative
Utility Services of Alaska
06.2009 - 03.2012
After hours dispatcher
Sprint
06.1999 - 06.2009
High School Diploma -
Umatilla High
Some College (No Degree) - AA
Lake Sumter Community College