Mary L. Thompson

Trillium Place is a holding company for a hospital system and two legacy community mental health centers that created an integrated behavioral health and substance use disorder system. The organization provides four levels of care, 47 programs, with 600 staff across a tri-county area.

Key Accomplishments:

Oversaw conversion of nursing home facility to child adolescent facility, enhancing service capacity.

Eliminated wait lists at two community mental health centers, increasing accessibility to care.

Achieved 65% reduction in Emergency Department visits for clients enrolled in community-based programs since 2022.

Oversaw design and construction of 100-bed free-standing hospital as joint venture with U.H.S. and MercyOne Medical Center.
Managed startup operations, including design, construction, recruitment, and regulatory compliance.
Directed recruitment of providers and staff to ensure operational readiness and efficiency.
Coordinated regulatory surveys to meet regulatory standards and secure operational licenses.
Achieved minimal findings during initial TJC and state surveys, showcasing meticulous preparation.
Received numerous compliments from surveyors regarding attention to detail and teamwork.

• Managed operations across inpatient, intensive outpatient, outpatient clinics, and substance abuse programs.
• Secured 34% revenue increase for child/adolescent inpatient units and 38% for adult units within two fiscal years.

• Developed and implemented organization-wide Care Quality System.
• Designed Care Quality scorecard for tracking and trending quality metrics across various care levels.
• Achieved zero recommendations on CARF survey through adherence to rigorous standards.
• Authored comprehensive Disaster Management Plan to ensure organizational preparedness.

• Oversaw operations for 16 contract locations across multiple states, achieving 95% retention rate.
• Recruited Medical Directors and key leadership roles for all contract locations.
• Achieved 4.2 out of 5.0 overall customer satisfaction rating with hospital executive teams.