Mary (Lindsey) McKenzie
Tuscaloosa
Summary
Dedicated Certified Pharmacy Technician with extensive experience at Walgreens and DCH Outpatient Pharmacy, recognized for enhancing patient care through efficient medication dispensing and exceptional customer service. Proficient in insurance billing and data entry, demonstrating strong attention to detail and problem-solving skills to optimize pharmacy workflow and improve patient satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
DCH Regional Medical Center
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
Walgreens
09.2020 - 08.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Education
Shelton State Community College
Tuscaloosa, ALHigh School Diploma -
Clarke County High
Grove Hill, AL05.2013
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Filling prescriptions
- Pharmaceutical calculations
- Workflow optimization
- Pharmacist support
- Patient confidentiality
- Empathy and patience
Accomplishments
- Trained new pharmacy technicians on pharmacy policies, procedures and best practices.
- Documented and resolved workflow issues which led to a better team.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
DCH Regional Medical Center
08.2024 - Current
Certified Pharmacy Technician
Walgreens
09.2020 - 08.2024
Shelton State Community College
High School Diploma -
Clarke County High
Similar Profiles
Sarah BroxsonSarah Broxson
Registered Nurse, Medical Intensive Care Unit at DCH Regional Medical CenterRegistered Nurse, Medical Intensive Care Unit at DCH Regional Medical Center
Hannah CannonHannah Cannon
Registered Nurse at DCH Regional Medical CenterRegistered Nurse at DCH Regional Medical Center
Jasmine DriverJasmine Driver
Patient and Family Relation Specialist at DCH Regional Medical CenterPatient and Family Relation Specialist at DCH Regional Medical Center