Mary Lou Bravo
Chicago,IL
Summary
Results-driven Operations Manager with expertise in logistics and client relations. Skilled in optimizing service routes and enhancing productivity. Demonstrated leadership in quality control, consistently meeting client expectations while cultivating a collaborative team environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Boxing Coach
Champions Factory
Franklin Park, IL
09.2025 - Current
- USA Boxing certified Boxing Coach - Mittwork Specialist
- Training of professional and amateur boxers
- Traveled Domestically and Internationally for competitions
- Manages personal client book of business for private coaching
- Developed personalized training programs for diverse skill levels and goals.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Director of Operations
MJJ2 Properties LLC
Chicago, IL
08.2019 - Current
- Coordinate daily operations for residential and multifamily property cleaning, turnover services, maintenance, landscaping, and snow removal.
- Plan and optimize service routes for field teams to improve efficiency, reduce travel time, and maximize productivity.
- Schedule and dispatch crews, manage recurring service appointments, and ensure timely completion of work orders.
- Conduct property inspections and quality assurance reviews to verify company standards are met and client expectations are exceeded.
- Serve as the primary point of contact for property managers, landlords, and tenants regarding service requests, scheduling, and project updates.
- Coordinate logistics for move-in/move-out turnovers, common area cleaning, laundry services, and specialty cleaning projects.
- Resolve service issues, respond to client concerns, and maintain strong customer relationships.
Licensed Illinois Real Estate Broker and Operations Specialist
Flyhomes
03.2018 - 05.2019
- Organized logistics and profitably increased productivity within my operational team
- Analytics and issue tracking regarding all real estate transactions in the states of Washington, California and Illinois for Flyhomes
- Solving on demand issues involving communication, field capacity and technical bugs
- Update and/or create Standard Operating Procedures and canned responses
- Working with our team of developers to help create operating systems with our software engineers
- Differentiating and prioritizing tasks with strict timelines
Real Estate Broker Assistant
ASB Properties
09.2016 - 03.2018
- Licensed Illinois Real Estate Broker Assistant
- Helped facilitate transactions related to buying, selling and leasing of real property
- Toured with clients throughout the Chicagoland area and surrounding suburbs
- Hosted open houses
- Helped facilitate transactions up to $3.5 million
- Generated consumer interest based on market trend analysis in Chicago
General Manager
Body Shot Boxing Club
09.2010 - 02.2015
- Managed daily operations of boxing fitness club, ensuring efficient service delivery and member satisfaction.
- Lead Instructor and managed day-to-day operations
- Coordinated boxing fundraisers, securing resources and support for community engagement.
- Coached athletes in training, enhancing their performance and preparation for competitions.
- Assistant coach for city and statewide tournaments
- Devising and maintaining office systems including data management and filing
Education
BS - Biology
Saint Xavier University
Chicago12-2022
Associate - General Science
City Colleges of Chicago
Chicago, IL05-2018
Associate's degree -
Chicago Real Estate School
Chicago, IL08-2016
High school diploma -
Lincoln Park High School
Chicago, IL06-2012
Skills
- Client-vendor coordination
- Project coordination
- Operations management
- Quality control inspections
- Scheduling and dispatching
- Logistics planning
- Administrative support
- Customer service excellence
- Microsoft Office proficiency
- Google Workspace expertise
- MLS database management
- Team leadership
- Property management support
Certification
- USA Boxing Certified Level 1 Coach
- Driver's License
- Illinois Real Estate Licensee
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Boxing Coach
Champions Factory
09.2025 - Current
Director of Operations
MJJ2 Properties LLC
08.2019 - Current
Licensed Illinois Real Estate Broker and Operations Specialist
Flyhomes
03.2018 - 05.2019
Real Estate Broker Assistant
ASB Properties
09.2016 - 03.2018
General Manager
Body Shot Boxing Club
09.2010 - 02.2015
BS - Biology
Saint Xavier University
Associate - General Science
City Colleges of Chicago
Associate's degree -
Chicago Real Estate School
High school diploma -
Lincoln Park High School