Experienced telecom professional with a wide breadth of industry knowledge and connections who excels at assisting other telecom professionals reach their goals. Known for making sense out of chaos and bringing structure, process improvements, and cost savings to organizations that manage telecom networks.
Hi, I’m
Mary Lou Carey
Spring Hill,TN
Summary
Overview
27
years of professional experience
Work History
BackUP Telecom Consulting
Carrier Consultant
02.2003 - Current
Job overview
- Consulted with over 200 telecom companies (CLECs, ILECs, IXCs, Paging, Payphone, Wireless and VOIP carriers). Assist clients in establishing and maintaining their networks from the ground up. Help clients design their network, establish agreements with required parties, issue forecasts and manage projects. Order industry and NXX codes, input AOCN and NPAC records, Issue regulatory filings (NRUF, 499s, IPES numbering authorization, etc). Review networks to determine optimization and audit telecom bills to ensure cost optimization. Issue ASRs and LSRs with the following carriers: AT&T, Brightspeed, Consolidated, FairPoint, Frontier, InfoBip, Lumen, SDN, Sinch, Verizon, and Windstream. Order all type of products from Local Interconnection trunking and IXC trunking, to Ethernet, Fiber, Copper Transport and Collocation spaces. Assist with translations and routing issues, Offer one-on-one or classroom training for code administration, ASR / LSR Provisioning, and bill dispute resolution.
RCC Consultants
Consultant, CLEC / Bill Audit
09.2000 - 12.2002
Job overview
- CLEC responsibilities include assisting CLEC clients with network planning, and ordering of the industry codes, NPA/NXXs, facilities and trunks needed to establish their network. Provide AOCN administration services for the BIRRDS database and prepare forecasts for both trunking networks and NPA/NXX codes. Attend joint planning meetings with LECs, manage network change and optimization projects, and provide training and process improvement. Bill auditing responsibilities include reviewing services and bills to identify billing errors and cost savings, contacting vendor to request refunds, track status on refund requests and write report on findings. Accomplishments include helping several new CLECs in establishing their network from the ground up, documenting procedures and producing job aides that increase efficiency.
- (office closed 12/20/02)
Pacific BellPortland, OR
Trunk Forecaster
07.1998 - 04.2000
Job overview
- Responsible for publishing and maintaining a 5 year forecast for the Pacific Bell Northern CA trunking network which included forecasting for all LEC, CLEC, IEC, Wireless, Paging and ISP providers. Accomplishments include: input of the CLEC forecast for the entire Bay Area (5 large tandems); clean up of the responsibility and forecasting records for all of the Northern CA territory; and creating helpful reference / training tools to assist the entire Northern CA office in their day to day operations.
- (Contract worker for Pacific Bell through K&M Telecommunications)
Education
Professional Career Development Institute
Certificate from Paralegal Studies
01.1998
University Overview
from ASR Provisioning, BIRRDS and TIDE training
University Overview
Professional Development courses
Skills
- Subject Matter Expert / Trainer 0f Telecom Back Office duties
- PSTN, Ethernet, Transport, and VOIP network installation
- Project Management
- Trouble Shooting
- Network Optimization
- Bill Auditing
- Strong negotiation skills with LECs, RBOCs, internal departments and customers
- Regulatory Reporting (499s, IPES, NRUFs, STIR/SHAKEN, State Filings)
- ASR / LSR provisioning of circuits / services
- Code Administration (Industry codes, numbering resources - NXXs & DIDs, number porting)
- Computer applications: Microsoft Access, Excel, Outlook, PowerPoint, Word
- Provisioning Systems: AT&T CAFE & WEBLEX, FairPoint VFO, Lumen EASE, Verizon CSG, CPSST, and LSI, VFO
- Databases: Airtable, Monday, QuickBase
Timeline
Carrier Consultant
BackUP Telecom Consulting
02.2003 - Current
Consultant, CLEC / Bill Audit
RCC Consultants
09.2000 - 12.2002
Trunk Forecaster
Pacific Bell
07.1998 - 04.2000
from ASR Provisioning, BIRRDS and TIDE training
Professional Career Development Institute
Certificate from Paralegal Studies