Cheri Johnson
Summary
Development professional with proven track record in driving impactful projects and delivering tangible results. Strong expertise in strategic planning, project management, and stakeholder engagement. Adept at fostering team collaboration and adapting to shifting priorities. Known for effective problem-solving, clear communication, and results-driven approach.
Overview
15
15
years of professional experience
Work History
Training and Development Consultant
Evolve Realty
01.2022 - 12.2024
- Contributed to strategic planning discussions by providing expert guidance on best practices surrounding CRM administration and management
- Analyzed business requirements to identify areas for process improvement
- Optimized Salesforce system
- Built, configured, and automated technology solutions while defining system requirements and platform customization to improve operational efficiency
- Improved organizational capacity through the implementation of effective training programs
Licensed Real Estate Agent
Allen Tate
03.2010 - 02.2022
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients
- Mediated negotiations between buyers, sellers, and lenders to secure mutually beneficial outcomes, facilitate seamless transactions, and foster stronger business relationships
- Developed and sustained a profitable business by attaining all sales goals, pipeline metrics, and opportunity management targets to achieve steady annual growth
- Played a key role in enhancing the reputation of esteemed real estate brands, including Allen Tate, Compass, Spencer Properties, Keller Williams, and InTrust Realty
Project Manager
Covance
10.2019 - 12.2021
- Delivered comprehensive education and training on available healthcare products and insurance options, empowering patients to make informed decisions, navigate insurance processes, and improve overall health outcomes
- Provided exceptional customer satisfaction by proactively addressing client concerns, ensuring prompt resolutions, and consistently surpassing expectations throughout the engagement process.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Met project deadlines without sacrificing build quality or workplace safety.
Real Estate Business Analyst
SoftPro
05.2017 - 07.2019
- Analyzed business requirements to identify areas for process improvement
- Contributed to error-free real estate closing procedures by resolving HUD/file balancing, reconciling reports, and overseeing essential components, resulting in streamlined operations and enhanced efficiency
- Enhanced credibility and trust with clients and stakeholders by proficiently managing critical components of the real estate closing process, ensuring smooth transactions and contributing to the overall success and satisfaction of all parties involved
- Maintained smooth communication with cross-functional personnel, including escrow/closing specialists, paralegals, closing attorneys, and title officers, to deliver a seamless and successful closing for all clients
- Fortified existing client relationships, built a trusted reputation, and leveraged positive rapport to drive higher referrals and secure lucrative business opportunities
Education
Bachelor of Arts - Psychology, Sociology
University of Massachusetts At Boston
Boston, MALicensed Real Estate Broker -
J.Y. Monk Real Estate School
Raleigh, NC04-2010
Skills
- Project Management
- Client Relationship Development
- Subject Matter Expert Trainer
- Customer Relationship Management (CRM)
- Business Analysis
- Technology Solutions
- Train the Trainer Programs
- Training and Development
- Analytical Business Insights
- Skilled in Virtual Meeting Tools
- Expert in Organizational Methods
- Negotiation Skills Development
- Client Support
- Real Estate
- Property Management
CRM And Support Platforms
- ZenDesk
- Salesforce
- Teams
- Zoom
Timeline
Training and Development Consultant
Evolve Realty
01.2022 - 12.2024
Project Manager
Covance
10.2019 - 12.2021
Real Estate Business Analyst
SoftPro
05.2017 - 07.2019
Licensed Real Estate Agent
Allen Tate
03.2010 - 02.2022
Bachelor of Arts - Psychology, Sociology
University of Massachusetts At Boston
Licensed Real Estate Broker -
J.Y. Monk Real Estate School
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