Marylou Kaegebein
Huntington Beach,CA
Summary
Customer-focused professional who manages scheduling, service estimates, pricing, and customer communication to keep work running smoothly. Brings hands-on experience in cleaning, pet care, retail, and business ownership, with a strong record of responding quickly to client needs and supporting repeat business.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Perfect Cleaning Service | Owner
Self Employed Services
02.2019 - Current
- Managed scheduling, estimates, and daily project coordination.
- Developed tailored service offerings and pricing strategies to meet diverse customer needs.
- Promoted services through targeted referrals and outreach, expanding customer base.
- Created marketing campaigns to attract new customers.
- Operated self-employed services to enhance client satisfaction and streamline business operations.
- Maintained relationships with existing clients by providing superior customer service.
- Addressed service issues promptly to ensure customer satisfaction and maintain service quality. and adjusted work plans quickly.
- Oversaw billing, invoicing, and payment follow-up tasks.
- Identified new opportunities for growth, expansion, and diversification.
Pet Grooming Specialist
Penny's Pup Wash
Huntington Beach, CA
01.2020 - 02.2024
- Supported pet wash appointments and customer check-in at Penny's Pup Wash.
- Helped manage bathing stations, towels, and cleaning supplies for daily grooming operations.
- Cleaned tubs, tables, and tools to keep work areas safe and sanitary.
- Guided anxious dogs through wash and dry services with calm handling.
- Addressed customer concerns with clear communication and professional support.
- Quickly recognized customer needs and responded efficiently.
Beauty Expert at Sephora
Sephora USA
Anaheim, California
01.1998 - 01.2019
- Supported beauty product demos while following Sephora guidelines and brand training.
- Reviewed skin concerns and recommended appropriate product pairings.
- Explained ingredient use and aftercare steps to customers.
- Maintained organized displays and restocked skincare inventory.
- Assisted sales staff with consistent client service.
- Identified sales opportunities during customer conversations.
- Provided makeup consultations for clients.
- Attended trade shows and conferences to connect with industry professionals.
Grocery Merchandising Specialist
Ralph's Grocery
Huntington Beach, California
10.2006 - 12.2013
- Helped support shelf updates and planogram changes across Ralphs grocery aisles.
- Checked product placement against brand guidelines and store display needs.
- Monitored stock levels to keep featured product available.
- Kept merchandising areas clean and organized across Ralphs grocery departments.
- Followed corporate merchandising policies and procedures.
- Responded to customer needs with urgency and compassion.
Education
High School Diploma -
Laurel High School
Los Alamitos, CA05-1992
Skills
- Service management and client consultation
- Estimate development and product recommendation
- Customer communication and active listening
- Marketing strategy and attention to detail
- Problem solving and team management
- Client consultation
- Product recommendation
Accomplishments
- Employee of the month: Sephora
- Top Sales in skin card: Sephora
- Excellence in Client Service Award: Sephora
- Make-up, hair and Skin Care Certifications: Sephora
Certification
- Skincare Encore Certificate
Affiliations
- Community and volunteer involvement
Small business and local community support
Personal interest in beauty, wellness, and self-care
Animal care and pet wellness
Continuing development in customer service, sales, and business skills
Timeline
Pet Grooming Specialist
Penny's Pup Wash
01.2020 - 02.2024
Perfect Cleaning Service | Owner
Self Employed Services
02.2019 - Current
Grocery Merchandising Specialist
Ralph's Grocery
10.2006 - 12.2013
Beauty Expert at Sephora
Sephora USA
01.1998 - 01.2019
High School Diploma -
Laurel High School