DENISE RAMOS
Burlington,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cleaning Service - Owner
Self Employed
Burlington, IA
01.2019 - Current
- Provided high-quality cleaning for residential and commercial clients
- Provided all cleaning supplies and equipment needed for each location
- Managed and scheduled clients for weekly, bi-weekly and monthly cleans
- Worked with Realtors to turn over properties for rent
- Provided light maintenance such as painting, pressure washing, carpentry, landscaping.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Customer Service & Account Specialist
COBO USA
West Burlington, IA
09.2023 - 12.2023
- Developed and updated databases to handle customer data.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Investigated and resolved accounting, service and delivery concerns.
- Handled customer complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution
- Maintained records of customer interactions, processed accounts.
- Improved customer satisfaction by efficiently addressing and resolving account issues.
- Enhanced client retention by providing personalized support and tailored solutions.
- Conducted regular account reviews, identifying potential problems and proactively addressing them to prevent escalation.
- Contributed to a positive work environment by consistently demonstrating professionalism, empathy, and active listening skills when interacting with clients and colleagues alike.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Data Entry Specialist
Acuren Inspections / OCI
Wever, IA
01.2023 - 07.2023
- Responsible for entering inspection data which consisted of both numerical data as well as narratives into the Inspection Data Management systems
- Recognized, identified and investigated data issues
- Adhered to quality standards and ensured accuracy of work
- Participated in Team Meetings and kept connection to organize annual goals and objectives
- Worked within time budget allocations for projects
- Ensured completion dates are met in conjunction with other team members with customer satisfaction in mind
- Accountable for project deliverables on time where it applies to data processing and data management
- Participated in planning and scheduling meetings with Inspection team
- Developed and maintained relationships with internal and external clients
- Communicated to all in a professional, effective and courteous manner.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Optimized existing workflows by identifying inefficiencies and suggesting process improvements where necessary.
- Completed data entry tasks with accuracy and efficiency.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Corrected data entry errors to prevent duplication or data degradation.
Bookkeeping/Sales Associate
Brown's Shoe Fit Co.
Burlington, IA
01.2022 - 01.2023
- Monthly billing and voucher tracking for manufacturing companies that provided PPE for employees
- Accounts receivable
- Moved into the Sales Department - provided customer sales & care to customers
- Met sales goals - Top 3 Sales Associate
- Managed incoming and outgoing Inventory
- Maintained sales floor displays and maintained prices on display units.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Certified Nursing Assistant
Oak View Nursing Home & Rehabilitation
Burlington, IA
10.2017 - 01.2019
- Provided high-quality care with surgical, acute-care, ambulatory care in a nursing home setting with 60 beds
- Charted daily in the Point Care Program for each resident
- Ensured accurate, timely flow of information by maintaining thorough patient records and updating patients' status
- Provided assistance with transferring per care plan
- Assisted residents with activities for daily living such as bathing, grooming, dressing, and feeding meals
- Preserved dignity and minimized discomfort while carrying out duties
- Provided residents and family with delivery of empathetic care.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Documented patient information and care activities in electronic health record.
Executive Assistant - PVED
Economic Development Foundation
Prescott, AZ
06.2014 - 09.2015
- Performed clerical duties of an Executive Assistant in areas such as scheduling conferences, sending email invitations
- Maintained all investors records such as funds provided for foundation
- Worked directly with all Board Members and future investors
- Maintained all monthly Board meetings, provided all minutes to Board Directors
- Maintained filing system, fiscal record keeping; and performed related duties as required
- Maintained a calendar for the Executive Director assisting in the scheduling and organization of foundation events and activities, including conferences, travel arrangements, and trade shows
- Received invoices coding with appropriate budget category and maintained bills for submission to the accounting office
- Updated marketing materials, brochures, flyers, special events
- Managed all catering, food venues, and special events.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Business Development
ServiceMaster Clean
Prescott Valley, AZ
02.2013 - 09.2014
- Provided service directly to the insurance industry and/or the disaster restoration industry
- Processed Xactimate drawings (floor plans) or each individual job to process to the insurance company
- Promoted and sold franchise services in assigned Territory, resulting in meeting or exceeding sales goals
- Grew and developed the customer base by utilizing a systematic process to identify new prospects and follow up
- Conducted repetitive contact calls to build relationships and educate the customers
- Utilized the quarterly marketing media kit to market services and sell the benefits
- Provided and communicated clear and accurate pretesting, scoping of services, and job estimates
- Monitored and followed up on all assigned jobs ensuring that customer needs
- Scheduled 'Lunch and Learns' and present clients with the scopes of work
- Traveled and attended marketing events and meetings each week
- Closely interacted with the Chamber of Commerce in each city and attended meetings
- Successfully targeted commercial property agents and property managers.
- Boosted client engagement by developing and implementing targeted marketing strategies.
- Increased brand awareness through effective social media campaigns and content creation.
- Managed email marketing campaigns to nurture leads and maintain regular communication with prospects.
- Participated in industry networking events to establish connections with potential clients and partners.
- Utilized specialized software to capture and process data.
Store Manager
Verizon Wireless
Chino Valley
07.2010 - 04.2012
- Managed staff members daily, scheduled weekly hours and all duties
- Met all monthly sales goals and monthly contests for team building and incentives
- Managed advertising and pricing plans are set each month
- Worked directly with customers and assisted with all phone issues
- Worked directly with out of State Corporate office reports and Accounting Trial Balances
- Communicated with Corporate daily and participated in monthly meetings
- Worked directly with the Town Chamber on special events and projects within the town
- Attended conferences in the sales and management building
- Managed and reconciled money and daily deposits
- Managed payroll for all staff members including commissions.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Office Manager
Brown Family Communities
Prescott Valley, AZ
10.2005 - 05.2010
- Managed all Accounts Payable and Receivable
- Managed all office duties and employee issues
- Worked closely with homeowners and options for new homes, utilizing my excellent customer service skills
- Processed purchase orders needed by superintendents in the field
- Independently determined the proper house plan for each of the community lots for lot fit analysis via AutoCad
- Input restrictions into Mark's Systems; include curb cut and front setback for each lot
- Maintained a good working relationship with municipalities for the purpose of expediting permits and resolving construction department related issues
- Acquired street addresses for new subdivisions from Land Development
- Entered all data into Mark's Systems and distributed to Superintendents and Sub Contractors per sales and homeowners floor plan
- Controlled all starts released to Superintendents via email (such as countertop and flooring releases)
- Coordinated all home inspections with the sales office and staff
- Produced all necessary documentation to the inspection company and verified current insurance requirements.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Certified Nursing - CNA Clinic
Southeastern Community College
West Burlington, IA01.2017
Associate of Applied Science - Nursing
Iowa Wesleyan University
Mt. Pleasant, IA01.2016
High School Diploma -
New Buffalo High School
New Buffalo, MI05.1995
Skills
- Office Management
- Sales Management
- Customer Service Management
- Data Entry Specialist
- Logistics
- Account Management
- Autodesk
- PCMS & SAP System
- AS/400
- Driven and Determine
- Adaptability and Flexibility
- Decision Making
- Sales Leadership
- Client Service
- Verbal and Written Communication
- Problem Solving
- Leadership Abilities
- Sales Planning
- Vendor Relationship Management
- Customer Relations
- Customer Relationship Management (CRM)
- Goal Setting
- Computer Skills
- MS Office
Certification
- CNA, 02/2016, 224873
- REG203- Residents Rights, 2018
- CNA103 - Ethical & Legal Practice for CNA, 2019
- CNA119-Preventing Falls, 2019
- REG100 - Bloodborne Pathogens & Exposure Control, 2019
Timeline
Customer Service & Account Specialist
COBO USA
09.2023 - 12.2023
Data Entry Specialist
Acuren Inspections / OCI
01.2023 - 07.2023
Bookkeeping/Sales Associate
Brown's Shoe Fit Co.
01.2022 - 01.2023
Cleaning Service - Owner
Self Employed
01.2019 - Current
Certified Nursing Assistant
Oak View Nursing Home & Rehabilitation
10.2017 - 01.2019
Executive Assistant - PVED
Economic Development Foundation
06.2014 - 09.2015
Business Development
ServiceMaster Clean
02.2013 - 09.2014
Store Manager
Verizon Wireless
07.2010 - 04.2012
Office Manager
Brown Family Communities
10.2005 - 05.2010
Certified Nursing - CNA Clinic
Southeastern Community College
Associate of Applied Science - Nursing
Iowa Wesleyan University
High School Diploma -
New Buffalo High School