Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Mary Lou Sweeter

Mary Lou Sweeter

Waxhaw,NC

Summary

Leader and manager with experience mentoring and motivating employees to increase morale, sales and engagement. Received corporate awards for driving operational changes that elevate staff performance, client relations and revenue growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clinic Manager

Massage Envy
, NC
06.2020 - 05.2021
  • Manage daily operations of franchise location, ensuring that excellent service is consistently delivered to members and guests.
  • Evaluated report data to proactively adjust and enhance clinic operations.
  • Communicated best practices among personnel to align efforts and goals.
  • Manage human resource functions, including interview and hiring of clinic personnel.
  • Trained new employees in specific job requirements.
  • Increased membership by 50%

Manager/Franchise Owner

Dream Dinners Franchise
, NC
01.2015 - 01.2020
  • Develop team members to ensure highest degree of customer satisfaction was achieved, resulting in expanding business by 300%
  • Monitored online social media presence of company's brand to engage with users and strengthen customer relationships. Grew social media following by 700%
  • Organized promotional events and interacted with community leading increase sales volume
  • Created, managed and executed business plan and communicated company best practices and objectives to motivate teams leading to increase sales by 50% a year.
  • Trained and guided team members to maintain high productivity and performance metrics using Salesforce.
  • Won presidents cup award for increase sales volume.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

Education

Bachelor of Arts - Business

Western Connecticut State University, Danbury, CT

Health And Wellness Coaching

Cuyahoga Community College, Cleveland, OH
05.2022

Board exam in October 2022

Focus on Motivational Interviewing

Skills

  • Business analysis skills
  • Recruiting, interviewing and Onboarding
  • Effective interpersonal and communication skills (written and verbal) including active listening
  • Excellent problem solving skills
  • Experience in using Microsoft Office tools (Word, Excel) and Google Suite (Sheets)

Certification



Registered Yoga Teacher RYT200YA

Kripalu Center For Yoga And Health- RISE stress management

Additional Information

Yoga Instructor RYT200

Brace YMCA, Matthews , NC

Porters Neck Yoga, Wilmington NC

Timeline

Clinic Manager - Massage Envy
06.2020 - 05.2021
Manager/Franchise Owner - Dream Dinners Franchise
01.2015 - 01.2020
Western Connecticut State University - Bachelor of Arts, Business
Cuyahoga Community College - , Health And Wellness Coaching

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Mary Lou Sweeter