Open To Work
Marylou Valerio
Providence,RI
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
19
19
years of professional experience
Work History
Senior Medical Receptionist
University Otolaryngology
East Greenwich, Rhode Island
03.2026 - Current
- Processed patient insurance information and verified eligibility for procedures, ensuring accurate billing and smooth appointment scheduling.
- Followed up with insurance companies on claims processing status, expediting resolutions and minimizing delays in patient care.
- Collected co-pays from patients at the time of their specialist visit to ensure proper billing. for specialist visit if stated on their insurance.
- Scheduled follow-up appointments for patients using an EHR system or practice management software program.
- Facilitated communication through Klara, enhancing patient engagement with timely updates and confirmation responses.
- Performed basic office tasks such as filing, faxing, photocopying, scanning documents.
Registration Finance Representative
Roger Williams Medical Center
11.2024 - 01.2026
- Registered patients for emergency room and scheduled appointments across all departments, including walk-ins for bloodwork and other services.
- Interview patients following triage to collect paperwork related to emergency room admissions including consent forms, release of information forms as well as insurance cards to verify on our EHR system if there is active coverage.
- Collected copayments based on patients' insurance requirements during registration.
- Coordinated communication between departments to streamline operations, including updating hospital bed board and registering incoming admission transfers from other facilities.
- Maintained continuous communication with ER staff to gather registration information and complete all paperwork before patient discharge.
- Being accessible throughout the whole shift to ensure the bed board isn't mixed up causing potential issues do to patients getting confused for others etc.
Registration Supervisor
Sturdy Memorial Hospital
06.2022 - 05.2024
- Coordinated registration team schedules to optimize coverage and enhance service delivery.
- Analyzed registration process reports to pinpoint improvement opportunities, contributing to streamlined operations.
- Achieved operational excellence in the department by delivering quality service in accordance with professional standards.
- Compiled weekly reports on patient demographics, volume trends, and wait times to inform strategic decision-making.
- Updated and maintained electronic health records for accuracy and effectiveness.
- Performed periodic audits of patient files ensuring accuracy of information entered into system.
- Evaluated work performance of employees and made recommendations for improvement.
- Conducted regular meetings with staff members to discuss performance metrics and goals.
Patient Access/Pre-Authorization Rep
Beth Israel Lahey Health
09.2021 - 06.2022
- Provided financial counseling for patients, clarifying payment options and assistance programs to facilitate informed decision-making.
- Resolved denials of claims and incorrect reimbursement amounts by following up with insurance companies, ensuring timely payment.
- Understand and document the critical delineations of patient status (outpatient, inpatient and observation based on payor regulations.)
- Registered patients upon arrival in various departments, including surgery, outpatient registration, and emergency room.
- Coordinated with clinical staff on scheduling conflicts and cancellations, minimizing disruptions to patient care.
- Scheduled appointments efficiently using electronic health record systems.
- Compiled statistical data for monthly reports in accordance with departmental standards.
- Recognized by management for providing exceptional customer service.
CEO/Business Owner/Sales Manager
Bare Laser Hair Removal LLC
02.2013 - 12.2020
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Led strategic planning, enhancing service offerings in laser hair removal and expanding to additional services.
- Oversaw marketing initiatives, increasing brand visibility and attracting new clients.
- Expanded services from laser hair removal to spa like services as well as injectables.
- Performed sales consultations and educated clients on products and services.
- Provided exceptional customer service to ensure client satisfaction.
- Managed operational budgets, ensuring financial stability and enabling growth.
- Interviewed, trained, and supervised employees.(Licensed registered nurses and estheticians-for spa services)
- Maintained detailed records of production, inventory, income, and expenses to ensure accurate financial tracking.
- Implemented compliance protocols to maintain safety and regulatory standards.
- Represented the organization at conferences and networking events.
- HIPAA Compliant office and charting.
Team Crew Member/Assistant Manager
Auntie Anne's Pretzels
11.2007 - 06.2014
- Upsold menu items, contributing to increased restaurant profits and enhanced customer experience.
- Achieved weekly sales goals with team members, frequently surpassing targets.
- Trained new crew members on procedures and customer service standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register, processed transactions, and handled customer payments.
- Monitored inventory levels and restocked supplies throughout the shift.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared fresh pretzels and baked goods according to company recipes.
- Maintained high productivity and quality during daily operations.
- Informed customers about menu items, product ingredients, and nutritional values, enhancing their dining experience.
Guest Services Consultant
Ideal Image Laser Hair Removal
06.2012 - 02.2013
- Resolved customer inquiries and complaints, ensuring timely and effective solutions.
- Guided clients through inquiries about laser hair removal services, enhancing their understanding and comfort.
- Educated customers on pre and post-treatment care instructions.
- Scheduled appointments using the company's scheduling software system.
- Trained new staff on customer service protocols and operational procedures.
- Ensured proper call routing using a multi-line phone system to enhance communication. and routed calls efficiently.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Bachelor of Science - Marketing
University of Rhode Island
High School Diploma -
Mount Pleasant High School
Skills
- Bilingual
- HIPAA/Medicaid/Medicare Compliant
- Managing Crews
- Patient registration
- Insurance verification
- Claims processing
- Appointment scheduling
- Revenue cycle management
- Referral verification
- Co-payment collection
- Microsoft office
- Telephone etiquette
- EMR / EHR
- Current procedural terminology (CPT)
- Patient reception management
- Customer service
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$21/hr - $1000/hrTimeline
Senior Medical Receptionist
University Otolaryngology
03.2026 - Current
Registration Finance Representative
Roger Williams Medical Center
11.2024 - 01.2026
Registration Supervisor
Sturdy Memorial Hospital
06.2022 - 05.2024
Patient Access/Pre-Authorization Rep
Beth Israel Lahey Health
09.2021 - 06.2022
CEO/Business Owner/Sales Manager
Bare Laser Hair Removal LLC
02.2013 - 12.2020
Guest Services Consultant
Ideal Image Laser Hair Removal
06.2012 - 02.2013
Team Crew Member/Assistant Manager
Auntie Anne's Pretzels
11.2007 - 06.2014
Bachelor of Science - Marketing
University of Rhode Island
High School Diploma -
Mount Pleasant High School