MARKITA GRESSON
Warner Robins,GA
Summary
Experienced Senior Receptionist skilled in effective communication and team collaboration. Demonstrated success in managing donor interactions and inquiries, contributing to a streamlined check-in process and enhanced donor and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Senior Medical Receptionist
CSL Plasma
Warner Robins, Georgia
01.2019 - Current
- Managed patient check-in and registration processes efficiently.
- Greeted visitors and directed them to appropriate departments.
- Managed incoming calls and routed them to relevant staff members.
- Maintained reception area, ensuring cleanliness and organization at all times.
- Handled customer inquiries professionally, providing accurate information promptly.
- Greeted visitors and provided them with assistance.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the building.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Technician
RESCARE
Macon, Georgia
04.2004 - 04.2014
- Assisted with daily living activities and personal hygiene for patients.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records system.
- Collaborated with healthcare team to develop personalized care plans.
- Educated families on patient care techniques and health management strategies.
- Ensured a clean and safe environment for residents at all times.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
Education
GED -
Godmill Will
Columbus, OH05-2010
Skills
- Data entry
- Patient check-in
- Visitor management
- Customer relationship management
- Healthcare communication
- Confidentiality compliance
- Effective communication
- Team collaboration
- Problem solving
- Correspondence management
- Data inputting
- Professional demeanor
- Information protection
- Verbal and written communication
- Documentation and reporting
- Multitasking and prioritization
Timeline
Senior Medical Receptionist
CSL Plasma
01.2019 - Current
Technician
RESCARE
04.2004 - 04.2014
GED -
Godmill Will