Amma Mahamat
Philadelphia,PA
Summary
Quality-focused and customer service oriented professional able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Bilingual – Fluent in English and Arabic. Manage time and prioritize duties in fast-paced, multi-task environments. Effective problem solver, able to assess needs and identify solutions. Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate. Microsoft Office Applications – Word and Excel; Type 30 WPM.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Medical Receptionist
The Dermatologist Specialist
Philadelphia, PA
03.2025 - Current
- Managed patient scheduling and appointment coordination to optimize clinic efficiency.
- Streamlined electronic health record (EHR) processes, enhancing data accuracy and retrieval speed.
- Trained and mentored junior reception staff on operational protocols and customer service standards.
- Resolved patient inquiries and concerns with professionalism, improving overall patient satisfaction scores.
- Implemented new check-in procedures that reduced wait times and improved patient experience.
- Developed training materials for new hires, promoting consistency in front desk operations and service delivery.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Home Health Aide
Maximum Healthcare Service
Philadelphia, PA
05.2023 - 03.2024
- Maintain a safe, secure, and healthy environment.
- Assist with activities of daily living – personal hygiene, mobility, and feeding.
- Handle light housekeeping duties, prepare meals, run errands, and provide transportation.
- Complete daily logs documenting patient condition and activities and any changes to patient care plan.
- Ensure confidentiality and privacy standards of protected health information.
Childcare Provider
Adventure Alley CLC
Philadelphia, PA
08.2019 - 06.2023
- Established appropriate limits to provide a fun, safe, and positive experience.
- Documented and maintained records of daily activities.
- Set a positive example in conduct and maintained safety and cleanliness of the establishment.
- Communicated with parents or guardians regarding daily activities, behaviors, and related issues.
Customer Service Associate
Top Quality Pizza
Philadelphia, PA
01.2018 - 07.2019
- Served customers at the counter, operated cash register, and exhibited top-notch customer service.
- Answered incoming phone calls, took customer orders, and ensured accuracy.
- Offered a positive customer experience through customer care and attention to detail.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
01.2023
High School Diploma - undefined
Northeast High School
Philadelphia, PA01.2019
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Insurance Verification
- Basic Coding Skills for ICD-10 & CPT
- Anatomy & Physiology
Certification
American Heart Association | CPR Certified
Languages
Bilingual – Fluent in English and Arabic.
Section name
The dermatologist specialist
Timeline
Senior Medical Receptionist
The Dermatologist Specialist
03.2025 - Current
Home Health Aide
Maximum Healthcare Service
05.2023 - 03.2024
Childcare Provider
Adventure Alley CLC
08.2019 - 06.2023
Customer Service Associate
Top Quality Pizza
01.2018 - 07.2019
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma - undefined
Northeast High School