Jenifer Nunez
Paterson,NJ
Summary
Customer service oriented professional backed by retail, administrative support, and healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
High Academic Honors Recognition / Dean's List / Honor Roll.
Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.
Demonstrate independent work initiative, sound judgment, and attention to detail.
Well-organized, manage time in multi-task environments while maintaining written and verbal communication.
Communication Platforms – Zoom and MS Teams.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint; Type Speed: 61 WPM with 100% accuracy.
Overview
11
11
years of professional experience
Work History
Translator / Front Desk Receptionist
Hamdan Qudah Law Firm
Paterson, NJ
02.2016 - 08.2016
Customer Service Agent
Alorica
08.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed multiple customer accounts, ensuring accurate data entry and updates in CRM systems.
- Collaborated with cross-functional teams to streamline processes and improve overall service quality.
- Developed strategies for handling escalated issues, resulting in reduced resolution times and increased client retention.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Home Health Aide
Casa Home Care Inc.
Clifton, NJ
03.2015 - 02.2016
- Maintained a safe, secure, and healthy environment.
- Assisted with activities of daily living – mobility, personal hygiene, and feeding.
- Documented services provided, patient condition, and changes in patient behavior.
- Respected patients’ privacy and maintained confidentiality.
Server / Cashier / Customer Service
Boston Market
Fair Lawn, NJ
05.2014 - 02.2016
Delivery Driver
Uber
Paterson, NJ
07.2024 - 10.2024
- Functioned in a self-supervised environment while remaining flexible and following company standards and procedures in order to ensure high level of customer service.
- Transported customers in a safe and comfortable manner.
- Provided door-to-door assistance when required.
- Maintained professional communication with customers.
Customer Service Associate – Retail
T-Mobile
Paterson, NJ
04.2022 - 06.2022
- Trained new team members on customer service and operational procedures.
- Answered incoming telephone calls, upsold products and services, operated cash register, and accepted payments.
- Worked as part of a team and interacted with diverse customers and staff members.
Line Cook
Panera Bread
10.2016 - 04.2019
- Prepared high-quality meals in accordance with restaurant standards and customer specifications.
- Maintained kitchen cleanliness and adhered to food safety regulations to ensure a safe working environment.
- Collaborated with team members to streamline food preparation processes and improve service efficiency.
- Assisted in training new staff on kitchen procedures, equipment usage, and safety protocols.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
01.2025
HIPAA Essentials for Healthcare Professionals Certificate - undefined
Ultimate Medical Academy
Bachelor - Healthcare Management
Bellevue University
Bellevue, Nebraska, NE 08.2025 - Current
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Healthcare Industry Experience
Casa Home Care Inc., Clifton, NJ, Home Health Aide, 2015-03-01, 2016-02-29, Maintained a safe, secure, and healthy environment., Assisted with activities of daily living – mobility, personal hygiene, and feeding., Documented services provided, patient condition, and changes in patient behavior., Respected patients’ privacy and maintained confidentiality.
Additional Work Experience
- Uber, Paterson, NJ, Delivery Driver, 2024-07-01, 2024-10-31, Functioned in a self-supervised environment while remaining flexible and following company standards and procedures in order to ensure high level of customer service., Transported customers in a safe and comfortable manner., Provided door-to-door assistance when required., Maintained professional communication with customers.
- Stay-at-Home Parent, Paterson, NJ, 2022-04-01, 2024-07-31, Invested in providing a stable environment for the family., Provided care, discipline, and nurturing., Showed strong leadership skills and managed budget.
- T-Mobile, Paterson, NJ, Customer Service Associate – Retail, 2022-04-01, 2022-06-30, Trained new team members on customer service and operational procedures., Answered incoming telephone calls, upsold products and services, operated cash register, and accepted payments., Worked as part of a team and interacted with diverse customers and staff members.
- Stay-at-Home Parent, Paterson, NJ, 2016-08-01, 2022-04-30
- Hamdan Qudah Law Firm, Paterson, NJ, Translator / Front Desk Receptionist, 2016-02-01, 2016-08-31
- Boston Market, Fair Lawn, NJ, Server / Cashier / Customer Service, 2014-05-01, 2016-02-29
High Academic Honors
- High Academic Honors Recognition
- Dean's List
- Honor Roll
Timeline
Bachelor - Healthcare Management
Bellevue University
08.2025 - Current
Customer Service Agent
Alorica
08.2025 - Current
Delivery Driver
Uber
07.2024 - 10.2024
Customer Service Associate – Retail
T-Mobile
04.2022 - 06.2022
Line Cook
Panera Bread
10.2016 - 04.2019
Translator / Front Desk Receptionist
Hamdan Qudah Law Firm
02.2016 - 08.2016
Home Health Aide
Casa Home Care Inc.
03.2015 - 02.2016
Server / Cashier / Customer Service
Boston Market
05.2014 - 02.2016
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
HIPAA Essentials for Healthcare Professionals Certificate - undefined
Ultimate Medical Academy