Mary Lou Zuniga
Temple
Summary
An ambitious individual who is seeking a position as a Customer Service Representative /Outreach to gain professional skills and abilities that will help me further my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist (Bilingual)
Lone Star Circle of Care
Georgetown
09.2020 - 04.2026
- Coordinated patient appointments and schedules for optimal clinic efficiency.
- Verified patient insurance to ensure coverage and facilitate smooth billing processes.
- Processed payments, copays, and deductibles to support financial transactions and patient satisfaction.
- Performed receptionist duties in patient care area; received, initiated, and directed telephone calls and messages for efficient communication.
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed multi-line phone system to route calls efficiently.
- Scheduled appointments using electronic health record systems for accurate tracking.
- Assisted patients with completing forms and documentation requirements.
- Maintained confidentiality of patient information in compliance with regulations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
Pre-imaging Services
Austin Radiological Association (ARA)
Austin
09.2017 - 02.2020
- Prepared patients for scans including MRI, CAT scans, ultrasounds, mammograms to ensure readiness for procedures
- Retrieves and files images in designated area; submits required radiology files to physicians and follows up to ensure information is returned in a timely manner
- Performs receptionist duties for patient care or technical area; receives, initiates, and directs telephone calls and messages
- Adhered to TMC organizational and department-specific safety and confidentiality policies and standards to maintain compliance
Education
Some College (No Degree) - Basics
Temple College
Temple, TXSkills
- Customer Service
- Patient Interaction
- Appointment Scheduling
- Excel
- Microsoft
- Windows
- Document Scanner
- Office copier
- Customer service
Certification
- Cardiopulmonary Resuscitation (CPR) certified (Instructor in Texas)
- AED and first aid certified
Equipment And Software Abilities
- Xerox and Canon copier
- Facsimile
- Windows, Microsoft and Excel
- Document Scanner
- NextGen
- AthenaOne
Timeline
Front Desk Receptionist (Bilingual)
Lone Star Circle of Care
09.2020 - 04.2026
Pre-imaging Services
Austin Radiological Association (ARA)
09.2017 - 02.2020
Some College (No Degree) - Basics
Temple College