Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Violeta Gutierrez

Des Moines,Iowa

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

10
10
years of professional experience

Work History

Bilingual front desk receptionist

First State
04.2024 - 11.2024
  • Produced daily business reports
  • Took incoming calls & transferred them as necessary
  • Handled the cash register with accountability & confidence
  • Took payments over the phone & in person
  • Initiated & successfully started a business-to-business partnership with retailers to expand our reach & increase agreement intake
  • Managed customer accounts by setting up recurring payments, drafting agreements & entering agreements into the system
  • Ensured we got the maximum payments from clients by making daily calls, especially those on our delinquency list
  • Printed out chase letters & delivered them
  • Maintained a clean office space
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Freelancer

Qwick
10.2023 - 04.2024
  • Set up tables & other equipment at venues
  • Greeted customers, provided menu information, inquired about guests’ allergies & passed that information to the kitchen staff
  • Managed tables throughout the dining room to execute service at the highest level
  • Trained & acclimated new servers to the company's culture & operations
  • Clocked corkers in and out of the shifts when lead

Function Director/ Warehouse Lead

Entertaining Company
09.2019 - 04.2024
  • Managed all aspects of venue setup & serving of guests
  • Staged events of 20 up to 1,000 guests including high profile clientele
  • Promoted to VIP server then to function director
  • Protected company inventory by maintaining & organizing storage areas
  • Juggled shift duties, prioritizing immediate tasks to streamline operations
  • Organized efficient daily work plans based on oral instructions & written directions to meet challenging objectives
  • Delegated all the daily, weekly, & monthly responsibilities to the warehouse team according to their skills

Assistant operations manager

Power Renovations
02.2015 - 09.2019
  • Collected invoices & entered them in QuickBooks
  • Walked properties with contractors while taking notes to write out scopes
  • Managed & ensured our different construction teams were at the appropriate job site, on task & on schedule, while also staying within budget
  • Was the communication bridge between the construction team, retailers & company to smoothly streamline our operations
  • Aided in final walk throughs to make sure everything was up to par with the company's vision of properties

Education

Some College - education & business classes

Harry S. Truman City College
Chicago, Il
09.2013

Skills

  • Goal orientated
  • Quality work
  • Building relationships
  • Client retention
  • Attention to details
  • Staff training
  • Time management
  • Multitasking
  • Inventory management
  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling

Languages

Spanish
Full Professional

Timeline

Bilingual front desk receptionist

First State
04.2024 - 11.2024

Freelancer

Qwick
10.2023 - 04.2024

Function Director/ Warehouse Lead

Entertaining Company
09.2019 - 04.2024

Assistant operations manager

Power Renovations
02.2015 - 09.2019

Some College - education & business classes

Harry S. Truman City College

Similar Profiles

CREATE PROFILE
Violeta Gutierrez