SARAH OLACKLIN
Lawrenceville,GA
Summary
Dynamic bilingual professional with a proven track record, excelling in customer service and office management. Demonstrated expertise in insurance verification and strategic planning, alongside exceptional team collaboration abilities. Enhanced operational efficiency by leveraging administrative skills and a detail-oriented approach, contributing significantly to workplace productivity.
Overview
7
7
years of professional experience
Work History
Bilingual Front Desk Receptionist
AICA Orthopedics
Lawrenceville, GA
06.2024 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained a clean and organized reception area to uphold company image.
- Updated customer information in databases regularly to ensure accuracy of records.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Translated documents from English to Spanish and vice versa for various clients.
Patient Service Coordinator
MyEyeDr.
Suwanee, GA
01.2024 - 05.2024
- Answering phones in a courteous manner
- Insurance Verification
- Check patients in and out
- Scheduling
- Customer Service
- Create and file patient's charts
- Keep office organize
Home Healthcare Aid
La Familia Home Care Agency
01.2022 - 01.2023
- Provided physical and emotional support to vulnerable clients
- Assisted in day to day necessities such as scheduling appointments, companionship to doctors appointments, travel arrangement coordination etc
Receptionist
Smiles Forever Orthodontics
01.2022 - 12.2022
- Welcomed customers in a friendly and welcoming manner
- Answered phones, provided basic information related to treatment and procedures
- Registered incoming patients and coordinated appointments
- Completed Insurance verification
- Placed appointment reminder calls
- Took Xrays and uploaded in patients' portal
Receptionist/Clerk
AFC Mission
01.2018 - 01.2020
- Provided clerical support that includes copying, faxing, and filing documents
- Managed mail correspondence and emails, answering phones and taking messages
- Prepared marketing and educational packets for visitors
- Organized office supplies and assisted with inventory
- Kept reception are clean and neat to give visitors positive first impression
Education
BA - Human Services
Georgia Gwinnett College
01.2026
Skills
- MS Office
- Word
- Outlook
- Social Media
- Data Entry
- Mail/Filing
- Insurance Verification
- Professional Phone Etiquette
- Customer Service
- XRAY
- Phone etiquette
- Complex Problem-solving
- Appointment scheduling
- Team collaboration
- Office organization
- Time management
- Office management
- Strategic planning
- Administrative skills
References
References available upon request.
Timeline
Bilingual Front Desk Receptionist
AICA Orthopedics
06.2024 - Current
Patient Service Coordinator
MyEyeDr.
01.2024 - 05.2024
Home Healthcare Aid
La Familia Home Care Agency
01.2022 - 01.2023
Receptionist
Smiles Forever Orthodontics
01.2022 - 12.2022
Receptionist/Clerk
AFC Mission
01.2018 - 01.2020
BA - Human Services
Georgia Gwinnett College