Marylu Fernandez

Conducted 30 thorough application reviews daily to detect fraudulent activity or discrepancies, safeguarding the integrity of the passport issuance process.

• Managed sensitive information with discretion, maintaining confidentiality of applicant''s personal data at all times.
• Assisted in training new employees on department protocols and best practices, contributing to a more cohesive team environment.
• Stayed up-to-date on relevant changes in laws, policies, and procedures related to passport services, ensuring accurate guidance was provided to applicants.
• Handled complex cases involving special circumstances or exceptions by thoroughly researching available options and providing clear guidance for applicants.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Carried out administrative tasks by communicating with customers, distributing mail, and scanning documents.

• Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
• Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
• Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
• Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.

• Managed confidential personnel files, maintaining accuracy and privacy in compliance with legal requirements.
• Assisted HR Manager with annual performance review process, facilitating effective communication between employees and supervisors.
• Tracked various statistics and kept detailed records to support human resources department.
• Compiled employee records from individual departments to maintain central files.
• Performed budget analysis to control expenditures and predict future budget needs.