Mary Madelin Goff
Fort Lauderdale,FL
Summary
Medicare Advocate and former Behavioral Therapist with 10+ years of volunteer/intern experience, as well as 5 years of professional experience in clinical, school, and at-home settings. Seeking positions to utilize my acquired skills for growth opportunities in new professional spaces.
Overview
9
9
years of professional experience
Work History
Consumer Support Advocate
Quote Velocity
02.2025 - Current
- Serve as an Advocate for Medicare beneficiaries, offering expert guidance on plan selection and enrollment.
- Facilitate a seamless customer experience by addressing inquiries, explaining benefits, and ensuring compliance with CMS regulations while maintaining high levels of customer satisfaction and trust.
- Maintain a strong focus on accuracy, professionalism, and client satisfaction throughout the consultation process.
Privately Employed Behavioral Therapist
Tuned in Therapeutics LLC
05.2023 - 12.2024
- 1:1 direct care for a ten year old autistic client diagnosed with a rare genetic mutation disorder and epilepsy (SCN2A).
- Assist in client care and data collection for client on a Clinical Study of Experimental Therapy under the Biotechnology company, Bio Praxis Precision Medicines, Inc.
- Assist in daily living skills, gross and fine motor skills, nervous system regulation skills, seizure care, blood draws, and participation in scheduled sessions with a team consisting of: a BCBA, a physical education teacher, two physical therapists, two music therapists (one virtual), speech therapists (on-site and virtual), occupational therapists, swim instructors, other staff, and client's family.
- Data collection on BCBA-led protocols, treatment plan assistance, social outreach planning/creation, transportation, etc.
Registered Behavior Technician
Acorn Health
10.2022 - 05.2023
- 1:1 direct care for a five year old, autistic client using ABA-based protocols and data collection at the clinic in Coral Gables and Key Point Christian Academy in Brickell.
- Focused on daily living and modified academic skills in a neurotypical kindergarten classroom, as well as 1:1 sessions in the clinic.
Lead Registered Behavior Technician
Marcus Autism Center Non-Profit Organization
02.2022 - 08.2022
- Responsible for critical onboarding and training of new hires (Non-RBTs and RBTs) across all ABA and Intensive Outpatient programs in the Language and Learning Clinic.
- Assisting with operational, clinic needs as assigned by BCBAs and/or BCBA-D/Clinical Psychologists.
- Maintaining client specific ABA-based protocol knowledge to implement all protocols across clients with integrity for NIH-funded research.
- Microsoft Excel, Smartsheet, EPIC and RedCAP experience in maintaining client data as well as tracking staff documents, certifications, trainings, etc.
Registered Behavior Technician
Marcus Autism Center Non-Profit Organization
03.2021 - 02.2022
- RBTI on client cases working under a BCBA to implement Applied Behavior Analysis (ABA) therapy protocols in the Language and Learning Clinic for NIH-funded research.
- The population that is focused on are children between the ages of 2-12, on the spectrum, who have language and learning deficits.
- Skill Acquisition implementation (Primarily Discrete Trial Training and Naturalistic Environment Teaching).
- Client data entry experience into Microsoft Excel and EPIC (Children's Intranet).
- Miscellaneous duties that aid in clinic operation (cleaning PPE, restocking reinforcer items, preparing materials for clients/future client needs, etc.).
Registered Behavior Technician
Marcus Autism Center Non-Profit Organization
09.2019 - 03.2021
- RBTI on client cases under a BCBA and/or Clinical Psychologist to implement Applied Behavior Analysis (ABA) therapy protocols in the Severe Behavior department.
- Population focused on are children with Autism that display challenging behaviors such as: aggression, disruptive and/or dangerous behavior, self-injurious behavior, elopement, noncompliance, and Pica.
- Behavior Reduction implementation.
- Experience in Enuresis training for Children with Autism.
- Collect and maintain client data via BDACS, EPIC, Microsoft Excel, etc.
- Trained caregivers/families on client protocols.
Volunteer
Walker Therapy Services
05.2018 - 10.2019
- 40+ hours Occupational and Physical Therapy session experience using Hippotherapy.
Directed Independent Study Research Assistant
Florida State University's College of Medicine
01.2019 - 07.2019
- Dr. Heather Flynn's Mental Health in Communities Research Team.
- 130+ hours of Community and Research Lab experience.
- Conducted surveys at the Tallahassee Orthopedic Clinic's Pain Management Center to eligible patients with the goal of identifying psychological factors and lifestyle characteristics that affect orthopedic pain.
Volunteer
Family Facilitator at Children's Medical Services
04.2019 - 04.2019
- Led families through development screenings for their children in the following areas: Developmental, Social/Emotional, Hearing, Vision, Health/Nutrition, Speech/Language, Dental, and 211 Community Resource on April 12th, 2019.
Childcare Agency Staff Member
Heavenly Helpers
05.2017 - 08.2017
- Childcare sitter for children at local churches in Tallahassee, Florida.
Member/Fundraiser
Dance Marathon at FSU
02.2017 - 02.2017
- Annual event held at Florida State University that raises money for Children's Miracle Network Hospitals and Research Centers in Florida.
Volunteer/Tutor
Private Spanish School
03.2016 - 05.2016
- Weekly English tutoring to high school sophomores in Valencia, Spain.
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL05.2019
Skills
- Customer Service
- Data Collection
- Problem-Solving Expertise
- Detail-Oriented
- Empathetic Communication
- Solution-Based Mindset
Timeline
Consumer Support Advocate
Quote Velocity
02.2025 - Current
Privately Employed Behavioral Therapist
Tuned in Therapeutics LLC
05.2023 - 12.2024
Registered Behavior Technician
Acorn Health
10.2022 - 05.2023
Lead Registered Behavior Technician
Marcus Autism Center Non-Profit Organization
02.2022 - 08.2022
Registered Behavior Technician
Marcus Autism Center Non-Profit Organization
03.2021 - 02.2022
Registered Behavior Technician
Marcus Autism Center Non-Profit Organization
09.2019 - 03.2021
Volunteer
Family Facilitator at Children's Medical Services
04.2019 - 04.2019
Directed Independent Study Research Assistant
Florida State University's College of Medicine
01.2019 - 07.2019
Volunteer
Walker Therapy Services
05.2018 - 10.2019
Childcare Agency Staff Member
Heavenly Helpers
05.2017 - 08.2017
Member/Fundraiser
Dance Marathon at FSU
02.2017 - 02.2017
Volunteer/Tutor
Private Spanish School
03.2016 - 05.2016
Bachelor of Science - Psychology
Florida State University
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