Rubi Rodriguez
Dallas,TX
Summary
Motivated individual with experience in customer service and data analysis. Skilled in building customer relationships and understanding customer needs. Strong communication and analyst skills to provide superior customer service. Willingness to take added responsibilities to meet team goals, and always ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Consumer Advocate/Account Resolution Specialist
CMI Group
10.2023 - Current
- Enhanced customer satisfaction by addressing and resolving consumer concerns over the phone, or e-mail.
- Collaborated with other departments to resolve consumer issues.
- Conducted thorough investigations of consumer complaints, and following up consumers.
- Improved company reputation by providing exceptional customer service.
Server
Mi Cocina
03.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Quality Assurance Analyst
CMI Group
09.2021 - 10.2023
- Analyze trends for customer service phone calls and provide feedback in order to meet quality standards for Comcast Communications.
- Create multiple graphs and charts using Excel to describe common weekly trends.
- Spokesperson for Client 1 on 1 meetings.
- Collaborating with internal parties to discuss new goals for the team.
Customer Service Representative
CMI Group
08.2019 - 09.2021
- Enhanced customer satisfaction by addressing concerns and providing accurate information.
- Assisted customers by collecting payments, navigating company website to place online payments
- Resolved customer complaints with empathy
- Take escalation calls with exceptional customer service skills
Education
Associate of Science - Liberal Arts And Sciences
Eastfield College
Mesquite, TX05.2021
Skills
- Project Management
- Effective Communication
- Decision Making
- Adaptability
- Time Management
- Computer Literacy
- Conflict Resolution
- Customer Service
- Critical Thinking
- Food Safety and Sanitation
Timeline
Consumer Advocate/Account Resolution Specialist
CMI Group
10.2023 - Current
Quality Assurance Analyst
CMI Group
09.2021 - 10.2023
Server
Mi Cocina
03.2021 - Current
Customer Service Representative
CMI Group
08.2019 - 09.2021
Associate of Science - Liberal Arts And Sciences
Eastfield College
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