Marymar Cortes
Davenport
Summary
Results-driven Store Manager with a strong focus on customer service, training, and problem-solving. Proven ability to analyze sales data and implement inventory control measures, enhancing store operations and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Store Manager
Dunkin' Donuts
Orlando,fl
03.2018 - 05.2024
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and developed team members, fostering a collaborative work environment.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and drive strategic promotions.
Sales Associate
Universal Orlando
Orlando, FL
10.2016 - 07.2019
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels to ensure optimal stock availability for merchandise displays.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Implemented effective upselling strategies, increasing average transaction value consistently.
Sales Associate
7-eleven
Kissimmee, FL
01.2016 - 05.2017
- Collaborated with team members to execute promotional events and in-store marketing initiatives.
- Analyzed sales trends to adjust approaches for maximizing revenue during peak seasons.
- Developed training materials that improved onboarding processes for new hires significantly.
- Led team meetings to discuss performance metrics, fostering a culture of continuous improvement.
Education
High School Diploma -
Jose Gautier Benites
Mayaguez, PRSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Cash management
- Recruitment and hiring
- POS systems
- Payroll management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Manager
Dunkin' Donuts
03.2018 - 05.2024
Sales Associate
Universal Orlando
10.2016 - 07.2019
Sales Associate
7-eleven
01.2016 - 05.2017
High School Diploma -
Jose Gautier Benites