Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Margaret Stewart

Summary

Driven Certified Pharmacy Technician with extensive experience at Sam's Club Pharmacy, recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Proficient in data entry and inventory management, while ensuring compliance with HIPAA regulations. Adept at training new staff, fostering a collaborative environment, and maintaining patient confidentiality.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Sam's Club Pharmacy
12.2016 - 05.2025
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Pharmacy Technician

Wal-Mart Pharmacy
08.2001 - 12.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Managed opening and closing duties for pharmacy.

Education

High School Diploma -

Haywood High School
Brownsville, TN
05-1999

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • HIPAA regulations
  • Filling prescriptions
  • Patient confidentiality
  • Insurance verification
  • Inventory management
  • Updating medication histories
  • Multitasking and organization
  • Empathy and patience
  • Receiving incoming supplies

Certification

  • CPhT - Certified Pharmacy Technician - valid 7/19/2019 - 7/19/2025
  • CPT Certification, American Heart Association, BLS for Healthcare Providers - 8/16/2023
  • Immunization Training - 10/18/2021

Timeline

Certified Pharmacy Technician

Sam's Club Pharmacy
12.2016 - 05.2025

Pharmacy Technician

Wal-Mart Pharmacy
08.2001 - 12.2016

High School Diploma -

Haywood High School

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