Maryn Hess
Sicklerville,NJ
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Jefferson Hospital
Washington Township, NJ
07.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisting RN by performing EKG's and bladder scans on patients.
- Obtained blood specimens by performing venipunctures and finger sticks.
- Performing ADL's such as bathing, dressing and ambulating.
- Aided RN's in the admission process by performing second eye skin checks and checking patients vital signs.
- Monitored and replaced telemetry leads, responded tp phone calls from the telemetry technicians to adjust/ change leads
Receptionist/Stylist
Absolutely Fabulous Hair Salon
Sicklerville, NJ
05.2017 - Current
- Greet each client and ask questions to determine fashion needs.
- Evaluate client's hair and physical features to determine style plans.
- Recommend treatment and styling products to customers to meet current needs or resolve specific concerns.
- Back up reception desk by answering phones, scheduling appointments and processing payments.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Foster a clean and sanitary work environment to protect customers and staff from infection.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Patient Service Representative
South Jersey Radio Association
Voorhees, NJ
09.2022 - 07.2023
- Register patients by verifying records to update computer system and patient charts.
- Access patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Document and manage patient information in computer system.
- Answer patient questions and field complaints to resolve issues.
- Provide helpful assistance by anticipating and responding to needs of patients and family members.
- Obtain insurance verification and authorization to submit financial clearance of patient accounts.
- Run credit card batches and balanced deposits on daily basis.
- Verify patients' insurance and payment methods during admissions or check-in processes.
- Collaborate with clinical and administrative staff to meet patient needs.
Medical Receptionist
Metropolitan Dermatology
Vineland, NJ
10.2018 - 11.2021
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Administrative Assistant
Covington Funeral Home
Atco, NJ
06.2018 - 09.2018
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted funeral director in coordination of services.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Offered administrative expertise in managing funeral home operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly servicer programs.
Education
High School Diploma -
Winslow Township High School
Atco, NJ06-2018
Bachelor of Arts -
St. Johns University
Queens, NYCertified Medical Assistant
National Louis University
Chicago, ILSkills
- Specimen Collection
- Emergency Response
- Information Protection
- ADL Support
- Patient Observation
- Vital Signs Monitoring
- Customer Service
- Appointment Scheduling
- Insurance Verification
- Medical Filing
- Reception Management
- Patient Intake
- HIPAA Compliance
- Patient Education
- Blood Glucose Monitoring
- Professional Bedside Manner
Certification
- Certified Medical Assistant
Timeline
Patient Care Technician
Jefferson Hospital
07.2023 - Current
Patient Service Representative
South Jersey Radio Association
09.2022 - 07.2023
Medical Receptionist
Metropolitan Dermatology
10.2018 - 11.2021
Administrative Assistant
Covington Funeral Home
06.2018 - 09.2018
Receptionist/Stylist
Absolutely Fabulous Hair Salon
05.2017 - Current
High School Diploma -
Winslow Township High School
Bachelor of Arts -
St. Johns University
Certified Medical Assistant
National Louis University