Maryna Koval
Brooklyn,NY
Summary
Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction and employee retention. Able to focus on projects, develop strategies and meet or exceed company expectations. Versatile Manager with Master degree and proven customer service expertise. Managed teller services for large metropolitan bank and contributed to substantial account growth during past year. Excellent operations management and communications skills enabled achievement of positive results.
Overview
5
5
years of professional experience
Work History
Teller Manager
TD Bank, N.A
12.2021 - Current
- Leads and supports team of service colleagues in achievement of positive customer and colleague experience and provides day-to-day team leadership, work direction to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in store cash controls and procedures as well as regulatory guidelines
- Coaches Teller team on financial transactions, customer experience, effective referral opportunities
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Teller; Teller II
TD Bank, N.A
10.2020 - 12.2021
- Recommended potential products or services to management by collecting customer information and analyzing customer needs
- Provided account services to customers by receiving deposits and loan payments
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Office Manager/insurance Billing Specialist
Local medical PT/OT
06.2018 - 04.2020
- Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency
- All identified insurance requirement edits through electronic billing system
- Used data entry skills to accurately document and input statements.
Education
Master of Economics - Economics – Kyiv Commerce and Economic
Kyiv National Economic University
Tcentralna Square 7 Chernivtsi Ukraine 5800206.2008
Bachelor degree - Accounting
Chernivtsi Commercial College
Tsentralna Square 7 Chernivtsi07.2006
Skills
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Microsoft Office
- Fraud Detection
- Customer Experience
- Financial Management
- Time Management
- Sales Strategies
- Train Employees
- Fluent in Ukrainian, Russian
Timeline
Teller Manager
TD Bank, N.A
12.2021 - Current
Teller; Teller II
TD Bank, N.A
10.2020 - 12.2021
Office Manager/insurance Billing Specialist
Local medical PT/OT
06.2018 - 04.2020
Master of Economics - Economics – Kyiv Commerce and Economic
Kyiv National Economic University
Bachelor degree - Accounting
Chernivtsi Commercial College
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