Hi, I’m
Maryna Sulima
Galloway,New Jersey
Overview
11
years of professional experience
5
years of post-secondary education
Work History
Harrah's Hotel and CasinoAtlantic City, NJ
Manager Pool Shift
11.2023 - Current
Job overview
- Management position, supervising as many as 50 staff members at the pool, ensuring all policies and procedures are being properly followed to meet company standards and customer satisfaction.
- Manage all service levels, discipline, counsel, and coach staff when and where necessary.
- Assume working knowledge and overall accountability of all shifts, including nightlife, which entails reconciling pools daily activities and transactions. Compile date roll into a report for management review.
- Adjust rates based on inventory to ensure maximum occupancy and profitability.
- Quickly and efficiently resolve guest concerns or grievances.
- Developed and implemented a PowerPoint presentation regarding service standards designed to retrain entire front desk-retail and bar staff.
- Created 'bar specials', 'check lists for all pool staff', 'daily spreadsheet', 'Pool events calendar' list allowing management to have easy accesses today by day pool operations, pool staff productivities and events.
- Since beginning management position, team collaboratively increased Market Matrix (guest satisfaction) scores month-over-month.
- The Pool at Harrah's is an indoor tropical paradise under a 90-foot glass dome, for unforgettable events 365 days a year.
Hard Rock Casino
Food and Beverage Manager Shift
04.2023 - 08.2023
Job overview
- Selected to provide superior customer service to each guest, ensuring an exceptional experience and maximizing profits.
- Performed all levels of food and beverage operations - Provided excellent customer service, developed strategies for increasing customer satisfaction and loyalty, resolving guest issues, beverage analyzed sales data from previous shifts in order to identify areas of improvement, implemented cost-saving measures such as reducing waste through portion control techniques, conducted daily inventory checks to monitor product levels, trained new staff on proper operations of bar equipment, cash handling procedures, and POS system use, maintained accurate records of sales transactions and employee hours worked, ordered necessary supplies to always ensure optimal stock levels.
- Seasonal position from 06/2022 to 09/2022.
Harrah's Casino & Hotel
Housekeeping and EVS Supervisor
11.2018 - 11.2020
Job overview
- Assigned to organize employee shifts, train and motivate team members and check private and public areas for tidiness.
- Inspect all vacant rooms daily in assigned areas and spot-checking occupied rooms as needed.
- Ensure all required amenities and linens are stocked daily in each guest room according to standards.
- Ensure the guest room is clean according to standards and that required daily cleaning assignments have been completed, as specified by office.
- Assist housekeeping /EVS managers with office duties and back of house duties, as needed, including but not limited to, lost and found, Laundry, public Area, shipping and daily offices procedures.
- Remain positive and helpful when supervising housekeeping employees, always being polite and gracious with requests and/or suggestions for improvement of cleanliness issues.
- Supervise the delivery and measurement of guest service consistent with the company's core service standards and brand attributes.
- Supervise assigned staff to include training; coaching; performance feedback, recommending and administering discipline, and scheduling.
- Create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction.
- Provide ideas and suggestions for new products, services, technology, and processes to ensure the property's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
- Open since 1980, Harrah's Atlantic City is a massive hotel and casino in the Marina District, offering 2590 rooms in five towers and a slew of amenities, including 13 restaurants, four bars, many shops, and a fitness center.
Borgata Casino & Hotel
Hotel Front Desk Agent
06.2014 - 06.2018
Job overview
- Professional, highly energetic Front Desk Agent. Daily ensuring of all policies and procedures are being properly followed to meet company standards and customer satisfaction.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Assigned rooms to guests based on availability and preferences.
- Managed check-ins and check-outs in a timely manner.
- Performed cashiering duties such as taking payments, issuing receipts, balancing daily transactions.
- Handled customer complaints professionally and courteously.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Provided assistance with luggage storage or transportation needs.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Monitored reservations to track incoming parties and special events.
- Overwhelmingly popular 2,800-room stylish casino-hotels experiencing near-capacity occupancy since 2003.
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Skills
Product management
Staff development
Time management
Conflict resolution
Staff management
Goal setting
Performance management
Employee onboarding
Recruiting and interviewing
Coaching and mentoring
Staff training and development
Expense tracking
Shift scheduling
Education
Pedagogical UniversityUkraine
Bachelor of Arts from English And German Languages
09.2001 - 06.2006
University Overview
Languages
Ukrainian
Native language
Russian
Proficient (C2)
C2
English
Advanced (C1)
C1
Interests
Sport
Interior exterior design
Art
Music
Timeline
Manager Pool Shift
Harrah's Hotel and Casino
11.2023 - Current
Food and Beverage Manager Shift
Hard Rock Casino
04.2023 - 08.2023
Housekeeping and EVS Supervisor
Harrah's Casino & Hotel
11.2018 - 11.2020
Hotel Front Desk Agent
Borgata Casino & Hotel
06.2014 - 06.2018
Pedagogical University
Bachelor of Arts from English And German Languages
09.2001 - 06.2006