MARYORIS LANDAETA
West Valley
Summary
Experienced customer service professional and Operations Associate with over 5 years of energetic and dedicated service. Adept at providing exceptional customer support, managing accounts, and overseeing inventory. Skilled in resolving escalated customer complaints and issues. Brings a friendly and professional approach to every interaction. Proven track record of delivering top-notch customer service. Committed to ensuring customer satisfaction and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Shift Leader
Papa Marcos
01.2023 - Current
- Organize shift schedules for team members
- Monitoring attendance, tardiness and time off
- Assigns duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Excellent at overseeing operations and assigning duties to staff during shifts
- Provides customer service and managing complaints
Operations Associate
Walmart
09.2024 - 02.2025
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Achieved significant improvements in process compliance by revising and implementing new operational guidelines.
- Optimized workspace layout for improved workflow and efficiency, leading to more productive work environment.
English Teacher
Benjamin Franklin Academy
01.2022 - 01.2023
- Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning
- Develops schemes of work, lesson plans and tests that are in accordance with established procedures
- Instruct and monitor students in the use of learning materials and equipment
- Able to maintain a safe and respectful classroom environment in order to optimize student capabilities and develop their love for the English language
Customer Service
The Brighest Ring
01.2020 - 01.2022
- Provided customers with excellent attention and knowledge about different kinds of jewels
Customer Service
Buena vista Hotel
01.2015 - 01.2020
- Welcome guests and assist in checking them in, helping move luggage and guiding guests as needed
Education
High School Diploma -
01.2016
Skills
- Management Skills
- Creativity
- Digital Marketing
- Negotiation
- Critical Thinking
- Leadership
- Positive attitude
- Cash handling
- Problem-solving
- Team leadership
- Customer service focus
- Strong verbal and written communication
- Customer service management
- Conflict resolution
- Professional appearance
- Multitasking
- Attention to detail
- Organizational skills
- Active listening
- Teamwork and collaboration
- Excellent communication
- Task prioritization
- Process improvement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Associate
Walmart
09.2024 - 02.2025
Shift Leader
Papa Marcos
01.2023 - Current
English Teacher
Benjamin Franklin Academy
01.2022 - 01.2023
Customer Service
The Brighest Ring
01.2020 - 01.2022
Customer Service
Buena vista Hotel
01.2015 - 01.2020
High School Diploma -
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