Maryory Sanchez
Westbury,NY
Summary
Bilingual Mental Health Therapy Aide with over 9 years of experience working with individuals diagnosed with mental health illnesses. Ability to remain calm and effective in difficult and stressful situations. Always prepared to act to ensure the health and safety of patients and staff in emergency situations.
Overview
14
14
years of professional experience
Work History
Mental Health Therapy Aide
PILGRIM PSYCHIATRIC CENTER
Brentwood, NY
03.2013 - Current
- Provide support to individuals diagnosed with mental illness
- Observe and monitor client behavior and responses to treatment.
- Work collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Encourage individuals to attend their scheduled groups
- Encourage individuals to develop daily living skills
- Provide a clean, safe, and comfortable environment
- Always prepared to act to ensure the health and safety of patients and staff in emergency situations
Photo Lab Assistant
TARGET
Commack, NY
11.2011 - 06.2013
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Utilized Software to perform photo editing, retouching and restoration.
- Handled negative and photo processing
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Managed escalated customer orders to meet aggressive deadlines and special orders.
Cashier
TARGET
Commack, NY
11.2011 - 06.2013
- Responsible for accepting payments in the form of cash, check, or credit card from customers, and giving change and receipts
- Knowledge of and ability to refund items in the form of cash or credit
- Bagged customer's goods in accordance with best practices, ensuring that their items do not get smashed or ruined in transit
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service Assistant
TARGET
Commack, NY
11.2011 - 06.2013
- Confer with customers by telephone or in person to provide information about products or services, answering questions
- Resolve customer service or complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Able to resolve customer disputes in a calm and intelligent manner
- Convinced a significant amount of customers to sign up for the store's credit card with a strong sales pitch
- Proven ability to quickly and efficiently serve customers with no complaints
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
BRENTWOOD HIGH SCHOOL
Completed coursework towards Crimininal Justice -
SUFFOLK COUNRY COMMUNITY COLLEGE
Currently Working On Coursework For Nursing Degree -
Suffolk County Community College
Brentwood, NYSkills
- Observation Documentation
- Direct Patient Care
- Assist patients in Daily Living Activities (ADL)
- Documenting Behaviors as needed
- Recording Vital Signs
- Transporting Patients to outside appointments
Timeline
Mental Health Therapy Aide
PILGRIM PSYCHIATRIC CENTER
03.2013 - Current
Photo Lab Assistant
TARGET
11.2011 - 06.2013
Cashier
TARGET
11.2011 - 06.2013
Customer Service Assistant
TARGET
11.2011 - 06.2013
High School Diploma -
BRENTWOOD HIGH SCHOOL
Completed coursework towards Crimininal Justice -
SUFFOLK COUNRY COMMUNITY COLLEGE
Currently Working On Coursework For Nursing Degree -
Suffolk County Community College
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