Mary Pravanya Nettem
Network Analyst with approximately 5 years of hands-on experience supporting, troubleshooting, monitoring, and maintaining enterprise network infrastructure. Experienced in Cisco routers and switches, LAN/WAN, TCP/IP, VLANs, VPNs, DNS, DHCP, firewalls, wireless networking, network monitoring, and incident management. Strong background in identifying and resolving network connectivity and performance issues, analyzing network traffic, configuring network devices, and supporting highly available IT environments.
Skilled in working with Cisco IOS, routing and switching protocols, VLANs, STP, OSPF, EIGRP, BGP, NAT, ACLs, DHCP, DNS, VPN technologies, Wi-Fi, and network security concepts. Familiar with network monitoring and ticketing platforms, troubleshooting methodologies, documentation, and change-management processes. Strong communicator with experience collaborating with infrastructure, security, systems, and application teams.
Work History
Network Analyst
2 Years- Monitored and maintained enterprise LAN/WAN infrastructure, enhancing network availability, reliability, and performance.
- Troubleshoot network connectivity issues involving routers, switches, firewalls, wireless devices, VPNs, DNS, DHCP, and TCP/IP.
- Analyze network performance, bandwidth utilization, latency, packet loss, and connectivity issues using monitoring and troubleshooting tools.
- Analyzed network performance metrics, including bandwidth utilization and latency, to identify and resolve connectivity issues.
- Configure and support Cisco routers and switches using Cisco IOS commands and standard network configuration procedures.
- Configure and troubleshoot VLANs, trunk ports, access ports, STP, EtherChannel, inter-VLAN routing, and routing protocols.
- Support OSPF, EIGRP, BGP, and static routing in enterprise network environments.
- Troubleshoot VPN connectivity for remote users and site-to-site network connections.
- Work with firewall and security teams to troubleshoot ACL, NAT, VPN, and network access issues.
- Use Wireshark, ping, traceroute, and other diagnostic tools to analyze packet flow and network connectivity.
- Monitor network devices using platforms such as SolarWinds/PRTG/Nagios and investigate alerts before they affect business operations.
- Perform incident investigation and resolution using ServiceNow/ticketing systems, following established SLAs and escalation procedures.
NETWORK SUPPORT
2 Years- Supported day-to-day operations of enterprise network infrastructure including routers, switches, wireless access points, and VPN connections.
- Monitored network availability; investigated alerts related to connectivity, latency, packet loss, and device failures to ensure optimal performance.
- Troubleshot user connectivity issues involving LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP.
- Configured and maintained Cisco switches and routers based on approved network designs.
- Created and modified VLANs, access ports, trunk ports, and switch configurations.
- Assisted with routing configuration and troubleshooting using OSPF, EIGRP, and static routes.
- Troubleshot network connectivity using ping, traceroute, nslookup, ipconfig, arp, netstat, SSH, and Wireshark.
- Assisted senior engineers with firewall, VPN, NAT, and ACL troubleshooting.
- Supported network changes, device replacements, software upgrades, and configuration backups.
- Managed network incidents and service requests in ServiceNow/Jira, facilitating timely resolutions and minimizing downtime.
- Documented troubleshooting steps, network configurations, incident resolutions, and infrastructure changes to maintain accurate and up-to-date network records.
- Worked with infrastructure and security teams to resolve cross-functional network issues.
- Provided technical support to users experiencing network and connectivity problems.