Wyatt Quinton
Murrells Inlet,SC
Summary
Network Analyst with two years of experience in end user support and network monitoring. Aspiring to grow as part of an IT team and do my job in improving the every day IT processes of any company I work for. Focused on building trusted relationships with my team and end users through my work and attitude, as well as growing in my technical skills and aptitude.
Overview
2
2
years of professional experience
Work History
Network Analyst
DBL Law
Covington, Kentucky
09.2023 - Current
- Developed, deployed and maintained network infrastructure including routers, switches, firewalls and wireless access points.
- Analyzed network traffic to identify security threats and vulnerabilities.
- Performed daily system monitoring of the networks and reported any irregularities or performance issues.
- Configured and tested network hardware such as routers, switches, hubs and bridges.
- Assisted in troubleshooting complex networking problems related to LAN and WAN communications.
- Monitored system performance metrics to ensure optimal throughput levels were maintained.
- Provided technical support on LAN and WAN equipment installations, configurations and upgrades.
- Created detailed reports outlining security threats identified during regular scans of the network environment.
- Installed software updates regularly to maintain secure operating systems across all devices connected to the network.
- Maintained documentation regarding all changes made to the network infrastructure.
- Resolved customer service requests related to networking issues in a timely manner.
- Recommended improvements for overall security posture by implementing best practices for patch management.
- Ensured compliance with industry standards for data protection such as HIPAA and PCI-DSS.
- Tested new products prior to deployment in order to verify compatibility with existing networks.
- Coordinated with vendors on installation of new hardware or software components required by the organization.
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Identified, reported and resolved network security violations.
- Managed and documented network systems and operational procedures.
- Acted as primary contact for computer hardware and software problems and network emergencies.
- Worked with outside vendors and teams to develop voice and data wiring infrastructure.
- Configured and installed routers, switches, and wireless controllers.
- Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.
Support Technician
Quantam Solutions
Covington, Kentucky
12.2022 - 09.2023
- Provided technical support to customers via phone, email and remote access applications.
- Installed, configured and maintained hardware and software components of computer systems.
- Diagnosed system errors and troubleshot technical issues for clients.
- Maintained accurate records of customer interactions and service requests.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Assisted in the development and implementation of new processes related to IT support activities.
- Performed regular maintenance on desktop computers and laptops to ensure optimal performance.
- Tested new software releases prior to deployment by end-users.
- Configured user accounts, passwords, file permissions, email accounts., as needed for client use.
- Provided guidance regarding best practices for using computer systems efficiently and securely.
- Responded promptly to customer inquiries regarding product features or services offered by the company.
- Created detailed reports documenting customer support incidents as well as resolutions provided.
- Identified areas where service could be improved based on feedback from customers.
- Monitored performance of computer systems regularly to ensure they are running optimally.
- Generated inventory reports detailing assets such as hardware, software licenses and peripherals.
- Tracked all open tickets in a ticketing system database with complete resolution details.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Answered use and repair questions via in-person, email, and telephone requests.
- Generated reports and updated files and documentation.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Education
Bachelor of Science - Computer And Information Sciences
Capella University
Minneapolis, MN12-2026
Associate of Applied Science - Computer And Information Sciences
Cincinnati State Technical And Community College
Cincinnati, OH09-2024
High School Diploma -
Madeira High School
Cincinnati, OH05-2019
Skills
- Sound Judgment
- Self-starter
- Threat Analytics
- Network Architecture
- Analytical Thinking
- Documentation And Reporting
- Active Directory
- Print servers maintenance
- Network Security
- Network configuration and support
- Technical Solutions Development
- Exceptional troubleshooter
- Network configuration
- Network performance monitoring
- Network performance testing
- Data connectivity
- Process Development
- Troubleshooting
- System Upgrades
- User account creation
- Network operations
- Wireless Networking
- IT security policies
- Incident Response
- End-user support
- Network Performance Analysis
- Help desk assistance
- Technical Documentation
- Network monitoring
- Network Troubleshooting
- Virtualization Technologies
- WAN and LAN installations
- Mobile devices
- Systems Analysis
- Storage Management
- Desktop and laptop expert
- Network documentation
- Remote access support
Timeline
Network Analyst
DBL Law
09.2023 - Current
Support Technician
Quantam Solutions
12.2022 - 09.2023
Bachelor of Science - Computer And Information Sciences
Capella University
Associate of Applied Science - Computer And Information Sciences
Cincinnati State Technical And Community College
High School Diploma -
Madeira High School