Mary Quinn Johnson
Jonesboro,AR
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Internship
Graduate Oxford
05.2021 - 08.2021
- Trained in many different departments within the hotel including: Guest services representative, housekeeping, foodservice, event planning & catering
- Worked closely with banquet captain to plan, prepare, and execute numerous events held at the hotel
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 150 guests
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Took reservations over phone, in person, and via computer for guests and provided confirmation information
- Calculated billings & posted charges to room accounts, reviewing charges with guests at checkout
Guest Services Representative
GraduateOxford - Senior Internship
05.2021 - 08.2021
- Trained in many different departments within the hotel including: housekeeping, foodservice, event planning and catering
- Worked closely with banquet captain to plan, prepare, and execute events held at the hotel
- Learned how to effectively use POS & PMS systems to make reservations, schedule housekeeping & maintenance, bill guests, and check guests in and out of the hotel
- Pleasantly greeted customers and asked open-ended questions to better determine needs
Server
Southern Craft Stove And Tap
01.2021 - 05.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Organized and waited on small tables to large private parties in the restaurant for various events
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Social Chair
Phi Mu Sorority
01.2020 - 01.2021
- Worked closely with Social Chair to secure venues, catering, and decor, as well as creating detailed budgets for the year
- Planned and scheduled events and retreats for up to 400 members
- Brainstormed and implemented creative event concepts and themes
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Catering, Banquet Server
Graduate Oxford Events
01.2019 - 01.2020
- Helped design the appropriate floor plan to fit and satisfy groups up to 150 people for varying occasions and functions
- Provided friendly, courteous service to create memorable moments for guests
- Set up banquet tables and chairs based on event requirements
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise
- Worked with banquet manager to coordinate event set up and schedule
Server
FruttaBowls
01.2018 - 01.2019
- Greeted and assisted customers in a timely and professional manner
- Prepared smoothies, acai bowls, sandwiches and other food items
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Education
Bachelor of Science - Hospitality Management
University of Mississippi
Oxford, MS08.2021
Certification
- American Heart Association - Basic Life Support (BLS) certification
- ServSafe (Exp: 12/06/2024)
- Eventbrite Event Marketing certification
Timeline
Senior Internship
Graduate Oxford
05.2021 - 08.2021
Guest Services Representative
GraduateOxford - Senior Internship
05.2021 - 08.2021
Server
Southern Craft Stove And Tap
01.2021 - 05.2021
Assistant Social Chair
Phi Mu Sorority
01.2020 - 01.2021
Catering, Banquet Server
Graduate Oxford Events
01.2019 - 01.2020
Server
FruttaBowls
01.2018 - 01.2019
Bachelor of Science - Hospitality Management
University of Mississippi
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