Mary R. McKinney
Spring,TX
Summary
Accomplished, achievement-driven, and compassionate professional with extensive experience in the medical field. I graduated on the Deans list with a 3.8 GPA (summa cum laude), 2007. QUALIFICATIONS Strong 15+ years successfully working both front and back office and scheduling patients Mature; strong integrity and believing that a task is done correctly the first time . I have an Exceptional personality that provides comfort to patients and co-workers Persistent and driven, acquired . Exceptional leadership, interpersonal and very outgoing personality
Overview
8
8
years of professional experience
Work History
Lead Office Assistant - Radiology
Hospital - Memorial Hermann
The Woodlands, TX
2022 - Current
- Clinical
- Principle Accountabilities
- Manages a primary function for a department or general office
- Orients and trains employees regarding system and hospital policies and procedures
- May be responsible for directing and reviewing work of lower level office clerks
- Develops and produces reports, letters, memorandum, minutes and other departmental correspondence; maintains and updates files for area of responsibility
- Identifies and responds to problems with appropriate action and follow-up
- Reviews departmental process to seek improvement
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
- Other duties as assigned.
Patient Access Representative III Principal
MEMORIAL HERMANN
01.2015 - 07.2022
- Worked directly with the practice to maintain process improvement, obtain orders and schedule
- I am the point contact for TX Oncology so I take all of their calls, fix any errors and speak directly with patients regarding any problems or issues regarding the facility
- Notify the practice of any problems/issues or concerns
- Ensure that patients are scheduled correctly and by the recommended date for service
- Assist when needed in the OPID facility
- Coordinate OPID procedures with Hospital procedures
- Schedules patient appointments and enters required information in the computer system in an accurate and timely manner
- Obtains demographic, insurance and financial information from patient or guarantor
- Enters information in computer system with a high degree accuracy
- Explains all required forms to the patient or guarantor and obtains the necessary signatures
- Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required time frames
- Monitors, reviews and resolves patient account issues on assigned reports
- Performs account analysis and trending
- Completes quality review and monitors for process improvement opportunities
- Functions as a team leader in the department by ensuring daily processes are complete,
- Assisting in employee orientation and training.
Education
Associates Degree - Medical Assisting
GWINNETT COLLEGE
2007
Skills
- Employee Training
- Excel Spreadsheets
- Front Office Management
- Valid Driver's License
- Office Management
- Medical Terminology
- Schedule Management
- Staff Management
- Scheduling Meetings
- Greeting Visitors
- Administrative Duties
- Employee Performance Evaluations
- Self Starter
- Data Imports
- Strong Interpersonal Skills
- Patient Charting
- Microsoft Word
- Benefits Verifications
- Customer Experience
Accomplishments
- Supervised team of 18 staff members.
- Documented and resolved patient/clients dissatisfaction which led to repeat patients, incoming revenue and overall customer satisfaction.
- Collaborated with team of 9 in the development of Client satisfaction. .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
- ACCOLADES/ACHIEVEMENTS , Selected to Dean’s list every semester Awarded Team Leader of the Year
Timeline
Lead Office Assistant - Radiology
Hospital - Memorial Hermann
2022 - Current
Patient Access Representative III Principal
MEMORIAL HERMANN
01.2015 - 07.2022
Associates Degree - Medical Assisting
GWINNETT COLLEGE
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