Mary Rose MacArthur
Raleigh,NC
Summary
Highly skilled associate with significant experience in promoting and advocating for brand values. Strong communication skills, creativity, and customer service acumen set apart from others. Proven track record of increasing brand visibility and enhancing customer loyalty through effective marketing strategies. Notable impact on previous employers includes boosted sales, improved customer engagement, and successful launch of new products.
Overview
2
2
years of professional experience
Work History
Brand Representative
Altar'd State
Raleigh, NC
06.2023 - Current
- Cultivated relationships with potential customers through direct marketing activities.
- Prepared detailed reports on customer feedback, sales performance, competitive analysis.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
Restaurant Hostess
Sushi Mon
Raleigh, NC
10.2022 - 02.2023
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Heritage High School
Wake Forest, NC06-2022
Associate of Arts -
Wake Technical Community College
Raleigh, NCSkills
- Relationship builder
- Communication Skills
- Customer Engagement
- Staff Training
- Customer Service
- Floor operations and displays
- Excellent communication skills
- Shipment Processing
- Retail Store Operations
- Store Opening and Closing
Timeline
Brand Representative
Altar'd State
06.2023 - Current
Restaurant Hostess
Sushi Mon
10.2022 - 02.2023
High School Diploma -
Heritage High School
Associate of Arts -
Wake Technical Community College
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