Marysela Rueda
DENVER,CO
Summary
Strategic Information Technology Leader skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 20-year record of building positive relationships with internal and external stakeholders.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Director, Jefferson County Human Services
Jefferson County
01.2021 - Current
- Manage and advocate for technology needs of the Human Services Department.
- Respond as the security officer related to cyber security incident response and Human Services electronic data breach investigations.
- Manage a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Collaborate with cross-functional teams to provide optimal technology support for various divisions within the department.
- Facilitate seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Serve as liaison for Human Services with State's Office of Information Technology.
- Serve as the Joint Agency Interoperability representative.
- Manage life cycle replacement of hardware and software.
IT Service Manager
Molson Coors Brewing
05.2018 - 06.2020
- Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
- Managed relationships with IT clients including communication of service issues, outages, and other activities.
- Actively participated in proactive incident and problem management, reviewing delivery performance against SLA’s, following up on trends, and proposing action plans.
- Eradicated incidents by 40%, thereby reducing workloads on stressed support teams, and preventing impacts to our user community.
- Measurably improved customer satisfaction by over 15 percentage points.
IT Network Security Manager
Credit Union Of Colorado
08.2016 - 01.2018
- Led a team of highly-qualified professionals that administered all of the credit union's technology, network infrastructure, information security and telecommunications systems.
- Managed security partners that performed system penetration testing, system patching and network monitoring.
- Worked with auditors from the Division of Financial Services, provided relevant information on network-wide system policies.
IT Manager
Credit Union Of Colorado
12.2002 - 08.2016
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Education
Master of Science - Management
Regis University
Denver, COCybersecurity Boot Camp - Cybersecurity
University of Denver
Denver, CO12.2020
Skills
- Cybersecurity Expertise
- IT problem-solving
- Technical Support Management
- IT Process Improvement
- Disaster Recovery
- IT Compliance
- IT risk management
- IT Change Control
- IT Policy Development
- IT Governance
- ITIL Framework
- User Support
Accomplishments
Raised $6,000 for Jefferson Prosperity Partners by successfully completing the 2023 Colfax Marathon. Funds are used to help families navigate out of generational poverty.
Certification
- CISSP - Certified Information Systems Security Professional
Running
Running is one my favorite activities. I've participated in over 100 road races, including 20 marathons. I've qualified for the Boston Marathon and was honored to participate 3 times! My personal best was 3 hours and 32 minutes at Boston in 2011.
Timeline
IT Director, Jefferson County Human Services
Jefferson County
01.2021 - Current
IT Service Manager
Molson Coors Brewing
05.2018 - 06.2020
IT Network Security Manager
Credit Union Of Colorado
08.2016 - 01.2018
IT Manager
Credit Union Of Colorado
12.2002 - 08.2016
Master of Science - Management
Regis University
Cybersecurity Boot Camp - Cybersecurity
University of Denver