Marysol Johnston
Alexandria,VA
Summary
Proven track record in enhancing marina safety and customer satisfaction at Guest Services, showcasing expertise in dock maintenance and electrical repairs. Excelled in high-pressure environments across roles, demonstrating exceptional teamwork and collaboration. Achieved significant improvements in operational efficiency and customer loyalty through proactive problem-solving and a customer-centric approach.
Overview
2
2
years of professional experience
Work History
Marina Dock Hand
Guest Services
06.2024 - Current
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- With intuitive problem-solving skills helped resolve customer issues swiftly while maintaining a positive attitude throughout interactions.
- Maintained strong working relationships with colleagues and supervisors, contributing to a positive and collaborative work environment.
Restaurant Hostess
Belle Haven
09.2023 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barista
Cafe Du Soleil
03.2022 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
No Degree -
West Potomac High School
Alexandria, VA06.2025
Skills
- Boat handling
- Electrical Repairs
- Dock Maintenance
- Boat Launching
- Marina Safety
- Teamwork and Collaboration
- Customer Service
Additional Information
Very social and over giving person. Love to make sure everyone has everything they need and that everything moves forward. Enjoy talking to people including making new friends plus loyal costumers.
Languages
Spanish
Professional Working
Timeline
Marina Dock Hand
Guest Services
06.2024 - Current
Restaurant Hostess
Belle Haven
09.2023 - 12.2023
Barista
Cafe Du Soleil
03.2022 - 09.2023
No Degree -
West Potomac High School
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