Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Mary Sue Hayes

Lakewood,OH

Summary

Experienced instructional assistant committed to advocating for special needs students, and enhancing inclusive educational environments. Skilled in developing tailored educational strategies, and facilitating effective communication between families and school personnel. Passionate about fostering student growth and community engagement through support and collaboration.

Overview

18
18
years of professional experience

Work History

Instructional Assistant

Cleveland Metropolitan School District
Cleveland, OH
08.2007 - Current
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Engaged in IEP meetings, parent conferences, and supplementary meetings as necessary.
  • Facilitated communication between families of children with disabilities and school personnel.
  • Provided individual and small group instruction to students with disabilities in the areas of reading, math, and writing.
  • Oversaw student activities during lunch, recess, and field trips
  • Supported teachers in implementing accommodations for students needing extra assistance.
  • Partnered with staff members to guarantee access to quality educational programs for all students.

Pizza Delivery Driver

Donatos Pizza
Lakewood, OH
09.2020 - 11.2024
  • Greeted customers and took orders while sharing product knowledge effectively.
  • Verified order accuracy using a checklist before delivery.
  • Delivered pizzas promptly, adhering to traffic laws.
  • Answered phone calls for takeout orders with professionalism.
  • Processed cash and card payments accurately through point-of-sale system.
  • Addressed customer concerns swiftly to uphold high service standards.
  • Cultivated strong relationships with repeat delivery customers through effective communication.
  • Served restaurant patrons with warmth and promptness.

Education

Bachelor of Arts - Psychology

Cleveland State University
Cleveland, OH
01-1988

Skills

  • Advocacy for special needs
  • Promoting positive individual change
  • Playful exploration of foods, flavors, and mixology
  • Desire to create transformation and community
  • Warm customer care
  • Mindfulness and wellness

Affiliations

  • Pursuing coursework and career as a freelance copywriter with focus on environmental and wellness objectives.
  • Active Gramma to three grandchildren.
  • Hobbies in bellydancing, yoga, health and wellness; and creating, consuming, and promoting mocktails and nonalcoholic wines.

References

References available upon request.

Timeline

Pizza Delivery Driver

Donatos Pizza
09.2020 - 11.2024

Instructional Assistant

Cleveland Metropolitan School District
08.2007 - Current

Bachelor of Arts - Psychology

Cleveland State University

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