Mary Vienne A. Fernandez
Anaheim,CA
Summary
Highly knowledgeable Healthcare Management graduate with healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Hostess/Server
Wang Cho Korean BBQ
03.2022 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated a leadership role in aiding new hostesses.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with coworkers to ultimately enhance teamwork.
- Skilled in the POS System Verona that helps track guests seating times and payouts.
Health Coach and Administrative Intern
San Antonio Regional Hospital
01.2022 - 08.2022
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Collected, sorted and distributed mail, messages and courier deliveries.
- Typed and distributed meeting minutes.
- Handled intake and referrals documentation for new patients and helped coordinate care between offices.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Updated patients' medical records using electronic recordkeeping system.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Cashier/Server
Take Ur Seat
01.2020 - 03.2020
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Health Science, Healthcare Management
California State University
San Bernardino, CA05.2022
Skills
- Proficient in Cerner
- Microsoft Word
- Excel
- Powerpoint
- Google Drive
- Prezi
- Internet Research
- Teamwork and Collaboration
Languages
Tagalog
Professional Working
Timeline
Hostess/Server
Wang Cho Korean BBQ
03.2022 - Current
Health Coach and Administrative Intern
San Antonio Regional Hospital
01.2022 - 08.2022
Cashier/Server
Take Ur Seat
01.2020 - 03.2020
Bachelor of Science - Health Science, Healthcare Management
California State University
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