Maryxenia Villacorta

• Streamlined operational processes to enhance efficiency and reduce costs.
• Led cross-functional teams to improve workflow and productivity across departments.
• Implemented performance metrics to track team effectiveness and drive continuous improvement.
• Developed training programs to mentor staff and foster skill development within teams.
• Oversaw compliance with industry regulations, maintaining high standards of safety and quality control.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Identified and resolved unauthorized, unsafe, or ineffective practices.

• Performance Management:Establish and monitor Key Performance Indicators (KPIs), analyze performance data, and take corrective actions to improve store or area performance.
• Team Leadership:Hire, train, and manage teams, including District Managers and other professionals, to ensure productivity and growth.
• Process Improvement:Identify and implement new processes, best practices, and technologies to improve efficiency, scalability, and profitability across the organization.
• Compliance and Quality:Ensure that all operations and departments comply with company policies, legal requirements, and maintain quality standards.
• Cross-Departmental Coordination:Act as a bridge between senior management and various departments to ensure smooth operations and efficient coordination.

A District Manager at a company like PLS oversees a group of stores, focusing on achieving financial goals, ensuring compliance, and coaching store managers and their teams. Key responsibilities include developing business strategies, managing store operations, implementing marketing initiatives, resolving customer issues, controlling labor and cash, and maintaining strong customer relationships and a positive store environment. This role requires a minimum of two years of management experience and strong leadership skills to inspire and develop teams and drive sales and market share growth.

Key Responsibilities

• Financial Oversight:Analyzes financial statements, monitors trends, and implements strategies to maximize sales and achieve financial objectives.
• Operations Management:Ensures compliance with federal, state, and local regulations, conducts audits, and oversees cash and labor control for multiple locations.
• Team Leadership & Development:Recruits, trains, and motivates store managers and teams to meet and exceed customer expectations and corporate goals.
• Customer Service:Establishes a strong customer service culture, resolves customer complaints, and builds customer relationships.
• Marketing & Growth:Implements marketing strategies to increase market share, drive revenue growth, and improve the customer experience.
• Strategic Planning:Develops business strategies and business plans for revenue growth across the district.

Key Responsibilities

• Customer Service:Cultivate a strong customer service culture, resolve customer issues, and build customer loyalty.
• Sales & Financial Management:Analyze financial statements, meet sales goals, and control labor, cash, and store audits.
• Team Leadership:Recruit, train, and motivate store team members, providing coaching for career development and ensuring high performance.
• Operations Management:Oversee daily operations, including transaction processing, cash drawer maintenance, and adherence to safety and security procedures.
• Compliance:Ensure the store complies with federal, state, and local regulations and follows company policies.
• Store Maintenance:Maintain a neat, clean, and safe store environment for customers and employees.
• Community Marketing:Engage in community marketing to increase market share and store revenue.