Marzooq Mohamed
Onsite IT Speicailist
Doha
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Onsite IT Specialist
Schlumberger
Doha
06.2016 - Current
- Resolve daily user IT issues and problems on ESM platform.
- Troubleshoot connectivity issues (LAN/Wireless) and deploying new networking hardware.
- Manage and support the company's Server and Networking infrastructure while ensuring daily server backups are executed.
- Serve as the point of escalation for service delivery issues and incident management.
- Ensure compliance with processes and procedures.
- Communicate with 3rd party vendors for maintenance, procurement etc.
- Provide IT Solutions to Operations and segments
- Develop Power Platform enabled applications to support Business Lines
- Develop Power Bi dashboards to assist Management to take timely decisions.
- Automate using Power Automate processes to help business lines to streamline their day-to-day activities
IT Coordinator
Qatar Olympic Committee
Doha
01.2015 - 06.2023
- Planned, designed, and scheduled phases for large projects.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Manage request life-cycle, including closure and verification
- Coordinating with support teams in order to resolve and restore client service.
- Installing and troubleshooting operating systems, software, upgrades, patches, service packs and hot fixes in various Desktops, Workstations and Laptops
- Monitoring tickets and providing timely, appropriate and on¬going response to tickets from the initial acknowledgement, through to the investigation and closing of tickets.
Information Technology Student Assistant
UDST Qatar
Doha
01.2013 - 01.2014
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Diploma - Information Technology - Hardware & Networking
College of North Atlantic Qatar
Doha 01.2011 - 06.2014
Higher Secondary -
MES Indian School
Doha 01.2010 - 01.2011
Skills
Systems and Networks
Certification
Microsoft Certified Solutions Associate
Timeline
Microsoft Certified Data Analyst Associate
11-2021
Axelos ITIL 4 Foundation Certified
08-2021
Microsoft Certified Desktop Support Technician
12-2020
Microsoft Certified Azure Fundamentals
11-2020
Microsoft Certified Solutions Associate
06-2020
Onsite IT Specialist
Schlumberger
06.2016 - Current
IT Coordinator
Qatar Olympic Committee
01.2015 - 06.2023
Information Technology Student Assistant
UDST Qatar
01.2013 - 01.2014
Diploma - Information Technology - Hardware & Networking
College of North Atlantic Qatar
01.2011 - 06.2014
Higher Secondary -
MES Indian School
01.2010 - 01.2011
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