Masarra Al Obaidi
Troy
Summary
IT professional and Business Development Representative with experience in infrastructure support and server management. Skilled in troubleshooting hardware and software issues while maintaining security compliance. Combines technical expertise with strong client-facing communication to build relationships and support business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Development Representative
Nolan Transportation Group, LLC
Troy
10.2025 - Current
- Generated new business opportunities by prospecting and qualifying shippers, contributing to growth in transportation and logistics sector.
- Provided competitive freight quotes and negotiated pricing for nationwide truckload and LTL shipments, enhancing customer satisfaction.
- Partnered with carrier networks to secure competitive capacity, ensuring timely delivery of customer freight.
- Leveraged CRM tools to track sales activity, manage pipelines, and maintain customer reco
IT Infrastructure Intern
Brose Group
Auburn Hills
04.2024 - 12.2024
- Consulted with the IT Manager to analyze system requirements and managed IT inventory assets through internal ITSM tool
- Provided user support for IT-related issues, installed and configured end devices, and managed hardware upgrades to enhance workstation and laptop performance
- Prepared end-of-life devices for recycling following IT security protocols and ensured KPI compliance for office windows devices, including security patches, antivirus, and BitLocker
- Physical server installation and decommission (Windows Server, VMware ESXi)
- Managed physical server infrastructure via iDRAC and OME, coordinating with vendor (Dell) for timely resolution of issues
- Managed virtual environment via vCenter
- Utilized DCIM, CMDB, SCOM, and SCCM to maintain accurate documentation and streamline IT asset management
Material Planner Intern
Brose Group
08.2023 - 03.2024
- Verified the accuracy of production material flow, develops procedures to optimize inventory levels and packaging needs, and coordinates with departments to implement engineering changes
- Monitored shipments in transit, working with international freight forwarders, customs brokers, and warehouses
- Communicated daily with domestic and international suppliers to ensure timely and complete deliveries
SAP IT Intern
Brose Group
03.2022 - 08.2023
- Created SAP training documents and performed end-user training for MM, SD, and PP.
- Developed test scenarios and set-up test data to completely test new functionality being added to any SAP implementation.
- Assured SAP support for all productive logistic business applications and IT solutions. This includes first and second level support and maintenance activities in the SAP production system
Education
Bachelor of Science - Information Technology
Oakland University
Rochester, MI12-2024
Skills
- CRM software
- Data analysis
- Microsoft Word / PowerPoint / Excel
- Microsoft SQL Server
- Azure
- AWS
- Python
- Java
- C
- SAP
Certification
- Azure
- AWS (In Progress)
Timeline
Business Development Representative
Nolan Transportation Group, LLC
10.2025 - Current
IT Infrastructure Intern
Brose Group
04.2024 - 12.2024
Material Planner Intern
Brose Group
08.2023 - 03.2024
SAP IT Intern
Brose Group
03.2022 - 08.2023
Bachelor of Science - Information Technology
Oakland University