Masen Smith
Ephrata,WA
Summary
Dependable professional with a strong work ethic, consistently punctual and dedicated to delivering high-quality work. Skilled in customer service, engaging with individuals and fostering positive interactions. Known for creating a welcoming atmosphere with a sense of humor and positive attitude. Approach each workday with optimism and enthusiasm, committed to making a positive impact on both colleagues and customers alike.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks, Ephrata WA
Ephrata, WA
04.2024 - Current
- Wrapped, labeled and dated food items.
- Created signs and displays to advertise store products/events.
- Recommended beverages and food items to customers.
- Use of espresso machine, Coffee maker, French Press and Pour over.
- Maintained a clean and organized workspace.
Shipping/Customer Service
GoTags LLC
Ephrata
03.2023 - 11.2023
- Resolved customer inquiries through various communication channels, ensuring timely and effective responses.
- Demonstrated product knowledge to assist customers with purchases and troubleshooting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed incoming and outgoing shipments, ensuring accuracy in inventory records.
- Assisted in training new staff on shipping procedures and safety protocols.
Education
Highschool Diploma - undefined
Ephrata High School
Ephrata, WA06.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Active listener
- Decision-making
- Customer service
Timeline
Barista
Starbucks, Ephrata WA
04.2024 - Current
Shipping/Customer Service
GoTags LLC
03.2023 - 11.2023
Highschool Diploma - undefined
Ephrata High School