Masha Mikhaylova
Woodburn,OR
Summary
Experienced and customer-focused Bartender and Server with over 15 years of experience in high-volume hospitality environments. Recognized for delivering exceptional guest experiences, building strong customer relationships, and maintaining efficiency in fast-paced settings. Skilled in beverage preparation, inventory management, and upselling techniques that drive revenue and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Bartender
Clubhouse Bar&Grill
Portland, OR
02.2021 - 11.2025
- Provided excellent customer service to enhance guest experiences.
- Maintained cleanliness and organization at the bar area.
- Managed inventory levels and restocked supplies as needed.
- Developed strong relationships with regular customers for loyalty retention.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Bartender/Cocktail server
Portland City Grill
Portland, OR
09.2016 - 03.2020
- Delivered exceptional, friendly, and efficient service to customers.
- Trained new bartenders on drink recipes and service standards
- Maintained comprehensive knowledge of food and wine selections.
- Served high volumes of customers, including important clients and large groups.
Bartender/MOD
Jackpot Joanies Las Vegas
08.2015 - 09.2016
- Promptly and professionally prepares beverage to specification with speed and accuracy
- Fostered enjoyable atmosphere by attentively addressing players' needs with politeness.
- Handled large amounts of currency during transactions to ensure accuracy and security.
- Oversaw monthly inventory process to maintain optimal stock levels and accuracy.
- Performs all functions in accordance with applicable laws and gaming regulations, the mission statement, and objectives of Jackpot Joanies as well as established policies, procedures, and controls
Server/Bartender/Host
Concept Entertainment
09.2011 - 08.2015
- Delivering exceptional, friendly, and fast service
- Managed full, fast-paced bar and server section to ensure smooth table turnover while maintaining high service standards.
- Crafted high-quality drinks that consistently enhanced guest satisfaction.
- Upselling by directing patrons to meal add-ons and specialty drinks and items to increase ticket sales and patron experience
- Assisted with inventory management and preparation of turn-in reports to support operational efficiency.
Server
Newport Grill
09.2007 - 08.2011
- Maintained high standard of customer service to enhance overall guest satisfaction
- Assisted hostesses with seating and coordinated food delivery to tables, ensuring quality dining experiences for patrons
- Managed cash and payment handling to ensure accurate transactions and satisfied patrons
- Keeping an extensive knowledge of food and drink menu as well as learning rotating seasonal items
- Developed relationships with regular customers to enhance loyalty and repeat visits.
Education
B.A. - Psychology
Portland State University
Portland06-2025
Skills
- Micros POS system
- Outstanding customer service
- Customer relationship management
- Training and mentoring
- Mixology techniques
- Prioritizes efficiency
- Time management
- Conflict resolution
- Team player
Timeline
Bartender
Clubhouse Bar&Grill
02.2021 - 11.2025
Bartender/Cocktail server
Portland City Grill
09.2016 - 03.2020
Bartender/MOD
Jackpot Joanies Las Vegas
08.2015 - 09.2016
Server/Bartender/Host
Concept Entertainment
09.2011 - 08.2015
Server
Newport Grill
09.2007 - 08.2011
B.A. - Psychology
Portland State University