Ma'Shawn Johnson
Washington
Summary
Possessing a solid background in both written and verbal communication, accompanied by a decade of customer service experience, I bring forth a wide array of skills in facilitating constructive interactions and proficiently addressing inquiries. Furthermore, my history in supervision and management enables me to effectively supervise personnel, projects, and company objectives. Moreover, I am recognized for my adaptability, whether working independently or
Overview
8
8
years of professional experience
1
1
Certification
Work History
Records Support Associate (Secret Clearance)
Apple One
09.2024 - Current
- The Records Support Associate provide support to the Government staff by performing various clerical and repetitive manual functions with high attention to detail and accuracy
- Anticipated tasks include, but are not limited to, the following:
- Shall acknowledge and adhere to all standards for conduct, internal controls, the privacy Act, and the protection and safeguarding of all Personally Identifiable Information (PII)
- Perform record retirement projects
- Pull records, verify alphabetical order and ensure that they are retrievable, makes file folders, boxes up the records, type up manifests, records the accession number and other identifiers, and retires to the WNRC
- Ability to operate general automation software and possess a proficient ability to compare the quality of scanned data and imagines against established data storage standards prior to committing a scanned image to a permanent electronic image
- Utilize work procedures and search techniques using current and historical (manual and electronic) filing systems used by passport services
- Prepare files for retention, disposition, and retrieval purposes
- Assist with maintaining the Division's Mail Desk and perform the daily distribution of all incoming mail to the Division, including mail from the Passport Agencies and all overseas posts
- Perform basic data entry
- Perform searching and filing functions, file and/or retrieve application packages from file cabinets
- Operate high speed scanning equipment for PRISM database
- Generate mailing labels, ensure that mail labels match the applicant identification, fill and seal envelopes with correct passport and corresponding supporting documents
- Box and archive files for mailing and/or storage purposes
- Receive, sort, dispense, and disassemble third-party mail
- Follow a pre-set pattern for document sequencing
Stylist Sales Associate
Windsor Fashions
Tysons Corner
02.2022 - 09.2025
- Handled customer inquiries and complaints with professionalism, ensuring satisfaction.
- Maintained cleanliness and order in the sales floor and fitting rooms.
- Maintained accurate records of inventory levels and reported any discrepancies to the manager.
- Assisted in creating effective window displays that promoted store specials and seasonal collections.
- Developed and maintained a client database, enabling personalized follow-up communications.
- Boosted sales by educating clients on merchandise, events and upcoming promotions.
- Performed weekly audits of stockroom organization and cleanliness standards according to company policy.
- Managed the fitting room area by ensuring it was neat, organized, and stocked with appropriate sizes of garments.
- Organized store by returning merchandise to proper areas and restocked displays.
Security Officer
Admiral Security
10.2019 - 11.2023
- Report to shift in full uniform and properly groomed
- Greet clients and visitors
- All visitors must provide identification card to be properly checked
- Tenant contact is required before checking any visitors in
- Monitor all activity in lobby and on CCTV
- Daily patrols must be completed on scheduled timing
- Observe and report
- Daily activity report (DAR) must be completed before ending of shift
- Loading doc deliveries must be listed in the calendar to take place no unscheduled deliverers can deliver anything into the building or pick up anything from the building
- Tenant lock outs must provide government issues id along with their office number
- Building operations manager must be called and approve before letting any tenant into an office, form must be completed and signed by both officer and tenant
Armed Special Police Officer
SWATA LLC
08.2017 - 10.2018
- Report to work on time
- Retrieve and ensure that your weapon is well maintained and secure
- Protect stipulated people and locations from harassment, physical attack, vandalism, and other forms of abusive or unauthorized treatment
- Complete and submit incident reports
- Sign in everyone who enters the building
- Ensure that your uniform remains clean and well maintained
Education
High School Diploma -
Parkridge Private School
Long Beach, CA06-2014
Skills
- Written and verbal communication
- Customer service experience
- Supervision and management
- Adaptability
- Attention to detail
- Clerical functions
- Data entry
- Record management
- High-speed scanning
Certification
- DOD Secret Clearance, 09/01/23, 09/01/25
- CPR AED, 09/01/23, 09/01/25
Timeline
Records Support Associate (Secret Clearance)
Apple One
09.2024 - Current
Stylist Sales Associate
Windsor Fashions
02.2022 - 09.2025
Security Officer
Admiral Security
10.2019 - 11.2023
Armed Special Police Officer
SWATA LLC
08.2017 - 10.2018
High School Diploma -
Parkridge Private School
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