Mashcat Al-noor
Mississauga,Canada
Summary
Competent Duty Manager effective at handling United operations in fast-paced, high-volume environments. Veteran of aviation and skilled in managing people, projects and administrative operations. Offering 10 years of experience and dedication to business success. Ability to work under pressure in a dynamic and fast paced environment and proven ability for solution oriented effective communication with internal departments. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
10
10
years of professional experience
Work History
Duty Manager -United Airlines
Alliance Group International
Toronto, Canada
08.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Safety and Training Officer
Airport Terminal Services
Toronto, Canada
03.2023 - 08.2023
- Identified training needs and planned classes accordingly.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Facilitated open communication channels between the trainees and instructors leading to a more cohesive learning experience.
- Trained and licensed employees to enhance success in field operations.
- Developed and implemented effective lesson plans to cover necessary material.
- Evaluated employee progress and provided constructive feedback, promoting continuous learning and improvement.
Operations Supervisor
United Airlines
Toronto, Canada
08.2014 - 03.2023
- Provided customers with superior and consistent quality service by securing proper operational support and overseeing all operational services to meet established standards. Ensured full compliance in the handling of luggage and cargo, including team organization, and adhered strictly to safety and security regulations. Monitored load planning to ensure maximum utilization of flight capacity using sector loading and TC-75 scanners. Reported all discrepancies and irregularities involving cargo and luggage. As a Team Leader, delivered excellent customer service, ensuring a positive and efficient experience for all passengers.
Education
On the Job training/Courses - Aviation Management
United Airlines
Newark, Chicago, Denver And Toronto01.2019
Associate of Applied Science -
Everest College
Toronto01.2008
Skills
- Professionalism and Integrity
- Operations Management
- Experience as a Operations coordinator where complex and dynamic problem solving is required
- Verbal and written communication
- Operational Oversight
- Policy Implementation
- New Employee Training
- Customer Service
- Conflict Resolution
- Leadership
- Staff Training and Development
- Delegating Work
- Work Planning and Organization
- Process updates
- Health and safety compliance
Accomplishments
- Supervised team of 30 multicultural staff members.
- Proven to have demonstrated flexibility in meeting the demands of the business.
- Experienced in ground operations in YYZ airport and YUL.
- Measured project performances using metrics and appropriate tools and identifying techniques for quality control.
- Manages ground service operational systems for DCS and kiosks check ins and self bag drop offs.
Languages
Arabic
Limited Working
English
Full Professional
Timeline
Duty Manager -United Airlines
Alliance Group International
08.2023 - Current
Safety and Training Officer
Airport Terminal Services
03.2023 - 08.2023
Operations Supervisor
United Airlines
08.2014 - 03.2023
On the Job training/Courses - Aviation Management
United Airlines
Associate of Applied Science -
Everest College