MaShia Stewart
Phoenix,AZ
Summary
Detail-oriented Project Coordinator with extensive experience in managing onboarding processes and enhancing team performance. Proven ability to conduct audits, define KPIs, and implement tailored instructional techniques, achieving a scorecard of 92.6% at Amazon. Strong skills in CRM systems, Microsoft Office, and performance auditing. Committed to improving operational efficiency and driving team success, equipped to facilitate project coordination and contribute to growth opportunities.
Overview
13
13
years of professional experience
Work History
Amazon Associate & Learning Ambassador
Amazon Fulfillment Center
Phoenix, AZ
08.2020 - Current
- Performing daily audits on new hires to ensure productivity goals are met
- Initiating onboarding activities including new hire orientation, ensuring smooth transitions for new hires
- Lead teams of 2-10 associates in onboarding process
- Ensuring compliance with all safety and security policies
- Defining KPIs of Outbound & Inbound paths to associates for daily tracking
- Overseeing and playing an active role in Outbound & Inbound fulfillment activities including: Packing, Rebinning, Inducting, Gift Wrapping, Problem Solving, Sorting, & Ship Dock
- Collaborating closely with hiring leaders and management to implement tailored instruction and techniques for optimal efficiency
- Achieved a proficiency ambassador scorecard of 92.6%
Business Development Specialist
Chapman Automotive
Tucson, Arizona
09.2023 - 10.2024
- Assisted customers via phone, live chat, and email using CRM and other customer success tools
- Ensured timely and accurate input of information into workflow management systems
- Identified inefficiencies in day-to-day processes and partner with BDC Managers to recommend improvements
- Personified Chapman's values in every customer interaction — committed, tenacious, and motivated
- Assisted in assigning and scheduling tasks and appointments to Brand Ambassadors daily
- Managed schedules for the Vehicle Acquisition Specialists and checked employee schedules daily
- Collaborated with the Business Development Managers and team on appointment handoffs and ensure follow-through on open issues
- Handled transactional conversations, including account updates, billing-related questions, and basic product inquiries
Front Desk Receptionist
Four Seasons Hotel
Saint Louis
01.2020 - 04.2020
- Greeted guests warmly and provided exceptional customer service
- Managed phone calls and directed inquiries to appropriate departments
- Coordinated guest check-ins and check-outs efficiently
- Assisted with reservations and handled special requests promptly
- Processed payments and maintained accurate billing information
- Performed data entry into computer systems to maintain accurate records of customer information
- Handled cash transactions accurately, balancing the register at the end of each shift
Customer Loyalty Representative
Lumiere Place Casino and Hotels
Saint Louis, MO
07.2017 - 12.2019
- Maintained strict confidentiality regarding account changes and records
- Front line point of contact, demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns or questions
- Liaison with other departments to maintain Lumiere's standard of excellence
Administrative Assistant
University of Missouri - Columbia
Columbia, MO
08.2013 - 05.2017
- Maintained supplies and materials for the CAFNR office operation
- Planned, coordinated, and executed special events on small and large scales through student body government
- Provided exemplary customer service to students and staff through multiple channels in a timely manner
Education
Bachelor of Science - Hospitality Management
University of Missouri - Columbia
Columbia, MOSkills
- Proficient in CRM System
- Proficient in Microsoft Office
- Safety Compliance
- Performance Auditing
- Attention to Detail
- Cash Handling
- Lead Management
- Extreme Ownership
- Interpersonal Skills
- Onboarding Experience
Timeline
Business Development Specialist
Chapman Automotive
09.2023 - 10.2024
Amazon Associate & Learning Ambassador
Amazon Fulfillment Center
08.2020 - Current
Front Desk Receptionist
Four Seasons Hotel
01.2020 - 04.2020
Customer Loyalty Representative
Lumiere Place Casino and Hotels
07.2017 - 12.2019
Administrative Assistant
University of Missouri - Columbia
08.2013 - 05.2017
Bachelor of Science - Hospitality Management
University of Missouri - Columbia