Masia Rogers
The Bronx,NY
Summary
Eager to step into the financial industry as a bank teller, with the goal of providing high-level banking services. Bringing a year and a half of customer service experience and multitasking skills in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Housing Assistant
New York City Housing Authority
The Bronx, New York
06.2024 - Current
- Oversaw tenant lease renewals, annual recertifications, and interim recertifications efficiently.
- Provided information on housing policies and available resources to residents.
- Maintained accurate records of resident interactions and service requests.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Answered incoming calls and responded to emails from tenants regarding questions or concerns.
- Investigated key breaches of tenancy contracts.
- Collaborated with social workers to support tenants.
- Communicated effectively with tenants and landlords to resolve inquiries and issues.
- Reviewed and verified multiple documents daily to ensure accuracy and completeness.
- Assisted coworkers with questions in supervisor's absence to maintain workflow.
- Calculate tenant income by reviewing tax forms and supporting documents, ensuring compliance with policies and guidelines.
- Performed outbound calls to ensure the tenant's voucher would not be terminated.
- Lift 30-pound objects when necessary.
Fellowship
Braven
Remote
08.2020 - 12.2020
- Worked with a team of colleagues to review the financial and marketing strategies of various Fortune 500 companies to identify opportunities for improvement.
- Tasked with developing a strategy to help WW International, Inc. (formerly Weight Watchers) attract younger clients.
- Helped develop a mini game as an add-on to the WW app to increase engagement among younger clientele.
Education
MBA - Finance
Lehman College
Bronx, NY05.2025
Bachelor of Business Administration - Finance
Lehman College
Bronx, NY05.2022
High School Diploma -
High School For Contemporary Arts
The Bronx, NY06-2018
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office Suite
- Social perceptiveness
- Analytical skills
- Problem-solving abilities
- Time-management skills
- Computer literacy
- Multitasking abilities
- Problem-solving
- Critical thinking
- Flexible and adaptable
- Organization
- Data entry
- Business strategy
- Planning
- Basic math
- Time management
- Customer relations
- Team collaboration
- Technologically proficient
- Member service skills
- Cash handling
Timeline
Housing Assistant
New York City Housing Authority
06.2024 - Current
Fellowship
Braven
08.2020 - 12.2020
MBA - Finance
Lehman College
Bachelor of Business Administration - Finance
Lehman College
High School Diploma -
High School For Contemporary Arts