Lesley Concepcion
Bronx,NY
Summary
Knowledgeable Housing Assistant with background in tenant relations, property management, and housing laws. Possess strong problem-solving skills, effective communication abilities, and familiarity with fair housing regulations. Previous roles involved addressing resident concerns, coordinating maintenance requests and ensuring regulatory compliance to improve tenant satisfaction. Skilled in using property management software for efficient operations. Resourceful Eligibility Specialist known for high productivity and efficient task completion. Possess specialized skills in policy interpretation, needs assessment, and case management software proficiency. Excel in communication, empathy, and problem-solving, ensuring successful navigation through complex eligibility criteria and enhancing client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Assistant
NYCHA
08.2022 - 11.2023
- Conduct phone interviews on Public Housing applicants to determine eligibility into the program
- File and report Public Housing applicants current housing situations researched past case histories, Housing court decisions,and other data pertinent to determination of eligibility.
- Conduct criminal background checks to determine eligibility/ Search SAVE for immigrant families to determine citizenship/immigration status
- Organize, copy and scan in paper documents or applications into our database. Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery. Finalized eligibility process by inputting the applicants development/NYCHA project choice.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
Complaint Specialist
IT Trailblazers (NYCHA)
Bronx, NY
08.2022 - 11.2023
- File and report on Section 8 Emergency Housing Vouchers clients seeking rental assistance, processed these cases using Seibel navigation
- Set up inspections for section 8 applicants followed up with the landlord and applicant to ensure a passed inspection was completed for NYCHA's approval
- Processed each household's current income, housing size and rental amount under mandatory guidelines
- Communicated with the clients and landlord daily via phone calls and email follow ups to ensure completion of cases
- Organized each case to match name and case # to ensure scanned, printed and or uploaded case specific documents/ collected vital documents
Sales Representative
Master Works
03.2022 - 06.2022
- Complied with daily expectations requiring 300 dials
- Spoke with interested investors to schedule phone meetings to speak with our financial advisors regarding onboarding our platform
- I studied the investment market to incorporate productive dialogue to encourage meetings
- Productively informed myself on the art works we provide to peak investors interest
Eligibility Specialist
NanMckay (Emergency Rental Assistance Program)
Remote
09.2021 - 02.2022
- Reviewed multiple applications for individuals requesting rental and utility assistance
- Made multiple daily calls/emails to these applicants requesting several documents and or clarification on assistance
- Reported the status of these applicants on various spreadsheets
- Communicated with my team in a remote - friendly environment
Retail Associate
Bed Bath and Beyond
New York, NY
12.2019 - 03.2020
- Demonstrated superior customer service skills by greeting each customer that entered the department and directed the customer to the department that met their needs
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Enforced company policy and procedures on risk control; reviewed retail exception reports for any possible employee theft concerns and reported any concerns to the District Manager for further review
- Worked as cashier and maintained accurate sale prices on sale/clearance items
Customer Service Associate
AMC Theatres
New York, NY
05.2019 - 10.2019
- Provided excellent conflict resolution for guests and employees; served as a concierge, assisting guests with ground transportation, restaurant, or entertainment reservations and providing other information about the locale
- Met goals for room sales and promoted frequent guest program enrollment; responded to guest requests and questions; resolved any complaints or room issues
- Exceed monthly sales goals; built strong rapport with staff and customers by answering customers' questions, and provide information on procedures or policies
Visitor Experience · Sales
New York Botanical Garden
Bronx, NY
05.2018 - 01.2019
- Administer wholesales such as tickets and memberships, providing customers with personalized advice, resulting in customer satisfaction and increased sales
- Maintained a balance between company policy and customer benefit in decision making; handles issues in the best interest of both customer and company; easily build relationships with clients
- Received payment by cash, credit cards or automatic debts; issued receipts, refunds, or change due to customers; count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Education
Some College (No Degree) - Business Administration Management/Marketing
The College Of Westchester White Plains
NYSkills
- Computer Skills( Scan, copy)
- Housing resources
- Case Management
- Social Services
- Implementing Client Care Plans
- Outlook,Seibel,Microsoft Excel,PowerPoint, Word, spreadsheet, one note Adobe edit
- Adobe PDF, )
- Punctual, organized and possesses excellent communication skills
- Collaborative problem solving
Languages
Certification
- Real Estate License
Timeline
Housing Assistant
NYCHA
08.2022 - 11.2023
Complaint Specialist
IT Trailblazers (NYCHA)
08.2022 - 11.2023
Sales Representative
Master Works
03.2022 - 06.2022
Eligibility Specialist
NanMckay (Emergency Rental Assistance Program)
09.2021 - 02.2022
Retail Associate
Bed Bath and Beyond
12.2019 - 03.2020
Customer Service Associate
AMC Theatres
05.2019 - 10.2019
Visitor Experience · Sales
New York Botanical Garden
05.2018 - 01.2019
Some College (No Degree) - Business Administration Management/Marketing
The College Of Westchester White Plains
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