Job Search Status
Open to workDesired Job Title
Operations ManagerLogistics CoordinatorBusiness AnalystInventory CoordinatorWork Type
Full TimeLocation Preference
RemoteHybridLocation: Waldorf, MD
Open to relocation: Yes
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Masia Rucker
Waldorf,MD
Work Preference
Summary
Results-oriented operations leader with a focus on stakeholder success and process improvement. Expert in coordinating resources, managing competing priorities, and implementing effective solutions that enhance service quality and operational efficiency in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Program Analyst (Logistics)
United States Secret Service
03.2024 - Current
- Develops and implements changes in business processes based on analysis of current policies and resources.
- Collaborates with management to align outcomes with organizational performance goals.
- Gathers information through workflow observation, data collection, and report review.
- Identifies required resources, including staff, funding, equipment, and facilities for protective operations.
- Documents findings and prepares comprehensive reports to inform management on key assessments.
Protective Operations Specialist
United States Secret Service
01.2020 - 03.2024
- Managed high-priority services and operational workflows from initial request to completion, coordinating schedules and documentation with multiple stakeholders.
- Facilitated proactive communication and follow-up during complex processes, keeping stakeholders informed of changing requirements.
- Resolved complex operational issues by balancing stakeholder needs with organizational policies and service standards.
- Collaborated across teams to identify solutions, remove obstacles, and effectively address stakeholder needs.
- Coordinated multiple concurrent priorities while maintaining high standards for service quality and accountability.
- Managed logistics and communications for high-profile national events, demonstrating leadership in high-pressure situations.
- Served as a trusted contact for internal and external stakeholders, providing responsive support to resolve complex requests.
- Enhanced operational workflows by implementing an electronic filing solution that converted physical records into a digital database.
Evidence & Property Control Specialist
United States Secret Service
07.2017 - 01.2020
- Managed sensitive documentation and high-value assets, upholding rigorous standards for accuracy, accountability, confidentiality, and compliance.
- Coordinated procurement, inventory, documentation, and vendor communications among stakeholders, ensuring accurate and dependable service delivery.
- Served as a primary point of contact for internal teams, external partners, and vendors, responding to inquiries, understanding operational needs, and coordinating timely resolutions.
- Trained employees on policies, procedures, systems, and operational best practices, reinforcing consistency, accountability, and quality across daily workflows.
- Led annual audits and process-improvement initiatives, identifying workflow issues and strengthening controls to enhance operational efficiency.
- Built collaborative relationships across departments to improve communication, resolve issues, and achieve shared organizational objectives.
- Provided hands-on operational support to multiple field offices, traveling to assist teams with significant backlogs and time-sensitive processing requirements.
- Supported recruitment and outreach efforts at hiring fairs, representing the organization and engaging prospective candidates.
Student Trainee (Administrative Support Assistant)
United States Secret Service
09.2016 - 07.2017
- Prepared reports, correspondences, and official messages while managing time and attendance records.
- Processed incoming and outgoing mail, ensuring timely communication.
- Opened, closed, and maintained case files while tracking evidence for investigations.
- Provided administrative support in areas of investigation, protection, counterfeit forfeiture, and financial crimes.
- Conducted preliminary searches and input data into criminal databases to compile statistics.
- Assisted agents in compiling time-sensitive information and prepared preliminary surveys.
- Acted as liaison to law enforcement agencies, facilitating information sharing and collaboration.
- Processed counterfeit currency reports into tracking systems while ensuring proper chain of custody.
Education
Doctor of Business Administration (DBA) - Innovation & Strategy
Capella University
06-2029
Master of Business Administration (MBA) -
Capella University
01-2018
Bachelor of Science - Business Administration
Stevenson University
01-2016
Skills
- Operational Leadership
- Process Improvement
- Workflow Management
- Quality assurance
- Records management
- Confidential Information Management
- Stakeholder success
- Customer Service
- Issue resolution
- Relationship Management
- Cross-functional teamwork
- Change Management
- Effective communication
- Problem Solving
- Team development
Highlights
- Stakeholder & Client Support: Trusted point of contact skilled at understanding needs, communicating proactively, resolving issues, and maintaining strong professional relationships.
- Team Development: Experienced training employees on systems, policies, procedures, and best practices while promoting consistency, accountability, and high-quality service.
- Problem Solving & Resolution: Solutions-oriented professional who takes ownership of complex issues, works across teams, and follows through until needs are addressed.
- Communication: Strong written and verbal communicator experienced managing sensitive, high-priority, and time-critical interactions with diverse stakeholders.
- Process Ownership: Proven ability to manage complex workflows from initiation through completion while balancing competing priorities and maintaining quality standards.
- Process Improvement: Identified operational inefficiencies, led audits, addressed backlogs, and implemented an electronic database solution to improve information accessibility and workflow organization.
- Cross-Functional Leadership: Experienced coordinating internal teams, external agencies, vendors, partner organizations, and senior leadership to accomplish shared objectives.
Timeline
Program Analyst (Logistics)
United States Secret Service
03.2024 - Current
Protective Operations Specialist
United States Secret Service
01.2020 - 03.2024
Evidence & Property Control Specialist
United States Secret Service
07.2017 - 01.2020
Student Trainee (Administrative Support Assistant)
United States Secret Service
09.2016 - 07.2017
Doctor of Business Administration (DBA) - Innovation & Strategy
Capella University
Master of Business Administration (MBA) -
Capella University
Bachelor of Science - Business Administration
Stevenson University